Customer Ratings & Reviews

I think this is the insurance for the tv moms fell accidentally while mopping she slipped and tv’s screen broke and insurance doesn’t cover but will be glad if she can atleast get some money of the insurance since she will no longer need it. Exp 2022

I really enjoy that they will pick up equipment but the plan is expensive

Good to cover things bought at best buy. Helpful service.

If i could give 0 stars I would. Purchased the warranty for my TV i bought 2 years ago. The TV got incrediby bad burn in after only 2 years. Now best Buy refuses to honor the geek squad warranty. They have me listed as receiving a refund but messed it up. Now they tell me they can't honor it and have been transferring me from department to different department for over 10 days. I have every receipt required and they still refuse to help me.

Haven’t had to is them so don’t have anything to say

Good very good install very good did good joblessness

I didnt get any letter regarding geek squad, how do I contact them if required ?

This plan is not really worth buying unless you go and buy a really cheap tv that will burn out quick. Nothing else is really repairable for free. Had to cancel mine and get a refund to put toward buying a new tv because they wouldn't fix it.

Haven't used this service yet but I'm sure it's worth the extra money

Have not had to use it, but I have peace of mind in case it is ever needed.

Haven't used yet. Hopefully never need to. That is all.

Great deal for a TV listed as Open Box Satisfactory, unfortunately is was a No Box, No Remote, and No Stand bubble wrapped satisfactory but had to try it after driving two hours to get it.

I got this warranty just in case... i hope i actually get to use it this time.

Asked Best Buy geek squad to honor their warranty on our 350$ LG microwave and was told I have to pay to have the microwave uninstalled and give it to them for 8 weeks in order for them to fix it. They obviously want to make it so cost/time prohibitive that I just buy a new microwave. Geek squad is a scam and I will never deal with them again.

is pretty expensive but i guess could come in handy if my tv does die.

It took forever for delivery and I had to set up myself

I haven't needed to use this protection plan yet, it's kind of pricey to me.

I would never recommend geek squad to anyone. I've been denied my warranty on 2 occasions and I was unhappy after that so I took my product directly to the best buy manager and they honored geek squads "warranty". Best buy is awesome but I'm disappointed they are partnered with such a bad company. Geek squad is an absolute joke.

Don't know if this was or is a good purchase on my behalf. Seems like they find more ways to empty your wallet on something you really may not need. I like Geek Squad service, but their prices are somewhat high.

Have not yet set up the TV; therefore no need yet to utilize the protection plan