Customer Ratings & Reviews

Had limited use with geek squad, but happy with the interaction so far

I really enjoy my new tv. I'm able to take it with me at the in laws so great.

Tv easily crash crack . . . .

My TV had a large crack in the middle, and was unusable. It was not able to be installed until 16 days after purchase, 6 days after delivery. I called with my warranty information, someone came out, and said it wasn't covered and there was nothing they could do. 100% NEVER BUY THIS PROTECTION OR ANYTHING EXPENSIVE FROM BEST BUY EVER. Worst. decision. ever.

I bought this item Jan 21st 2022. Two weeks after the Geek squad protection ran out on Feb 8th 2024 the tv suddenly stopped showing a picture. Insignia is a brand owned by Best Buy. I have never experienced such a thing before. I feel as if I've been ripped off and know with certainty that I will never shop there again.

How do I grade a warranty? If something were to happen, I'm sure I'll love it.

Very disappointed I will never recommend this for nobody. I was misled by employee that sold me the protection plan said that I was gone have a full protection for this product and when I contact the Conpany they don’t helped and they only Ofer to give me the protection plan money back !! Ridiculous the way I was treated

My tv had an issue and the squad made it very simple to have it replaced

The agengs did nothing but dropped it off and left.

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

After two failed attempts to fix my TV, I was left with only one option, to have my money returned and purchase a new TV. I lost 2 months of warranty, and had to purchase a smallet TV with NO warranty, because the prices have went up from when I purchased my TV. I only had the option to refund my money after a very professional and courteous technician came to replace two different circuit boards which didnt work. I feel like I lost out on my warranty and doubt to purchase again.

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

It's been almost 2 years but till now I haven't used this service.

on what I purchase. I always purchase for electronics and appliances.

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

I always get stuck in the middle on whether I should buy protection or not.

Awaiting something in writing or e-mail showing what is covered, etc.

I always purchase the store warranty for electronics and appliances.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)