Customer Ratings & Reviews

They are ignoring my requests to fix TV. Told me to contact manufacturer. Manufacturer says it’s out of warrantee and to contact Best about because I purchased extended warranty from them.

I’ve purchased this before for my washer and the service was fair. I’m giving it another try for now

I was told by geek squad the extra coverage protects from accidental damage. It does NOT, it is a scam to get you to pay more for a service knowing it does not cover.

Was lied to by a store employee into purchasing who said covered anything very unhappy then when my son broke it they didn’t fix it so I returned the plan wish they had been upfront

Would give 0 stars if possible…. Not a true 5 year warranty by any stretch of the truth… Product fails after 1.5 years… warranty over… Source crap products and then not back the warranty coverage sold to make the purchase usable for 5 years… False Coverage in the title…

Bought this spent about 6-8 hours calibrating colors to get a decent picture. Gave up and returned . Maybe I had a bad set . But any fast motion was horrible . The blacks are light grey to navy blue. And lastly on dark movies the blacks areas turned in to black blocks which stands out to me . The 4K market needs to go a little farther on the picture and work out these bugs . Sadly my older set of which were top the line of their day 4-5 years ago out preformed this on motion/ and clarity . But these have the color but Bing big time soap Oprah effects to achieve a happy medium

Don’t get this plan , only way you get the warranty if your tv breaks on its own and not when anything else happens to it . Basically No point of getting a warranty

This is a fake warranty. When I bought 65inch tv , if something happened to it they promised to replace or repair. When my tv screen damaged and called them, they told me not to coverl

This dont cover do to crack or damages but cost over $200 for basic manufacturing stuff. I will not be purchasing any more tvs from best buy with these weak warrenties. I think they lying about it anyway. Went down hill when they got rid od reward statuses. I will be purchasing 80 inch some where that cares about customers needs.

Scam alert. Runs concurrent to the manufacturers warranty. Useless. Money down the toilet.

Tried several times to contact “Geek Squad”! Every time I called, there was 20 to thirty minutes, wait time. No one could help me with my problem. It wasn’t worth the money I wasted, for Geek Squad protection. What a waste!!!

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore

How would I know if it’s going to be good,especially since I gotta print it out myself at home to have a copy!! The customer is not first anymore

I purchased​ this Bluetooth headset and purchase the extra warranty...glad I did because my headset went out and best buy didn't have a problem exchanging it since I had the extra warranty.

Got a year left warranty on this TV and I cant even get a simple question asked to when my delivery is suppose to be here. Been on hold for over 45 minutes just to get hung up on.....Sad customer service

I wouldn’t buy it again. If the product cannot be fixed you get a refund on the unfixable but NOT THE GEEK SQUAD WARRANTY

I tried to replace a TV that went bad and the company that does the TV replacements was a bunch of rude jerks. I finally got a manager at the actual store to help me as the replacement people were useless.

Don’t buy the protection plan it’s not worth it . Geek Squad is great with other items , but my tv fell no physical damage other than the screen was showing colors when it came back on and they refused to fix it . I had to purchase a new tv .

Please be sure you understand EVERYTHING that it does and doesn't cover. I've had several agents try to be vague on purpose.

Its not worth it to get Insurance on a 43inc and up Tv because geek squad will tell u they cant take your tv they gotta have someone come out to your house and they won't exchange your tv