Customer Ratings & Reviews

Broke after a month! Told me to bring into store? 75 inch that had to be delivered and mounted on the wall!! Not happy!

To expensive and instore personnel should communicate MUCH better with the techs that come out.

Because I was having a problem with the reception at my home and the price I paid for the TV, they would not send someone out for home service. I have Geek service on my computer and my printer and have never had a problem getting the service I needed. This is the first time and hope it is the last time because I like Geek service.

Why is Best Buy Service cost so much more than other stores that sell same items & service cost is much less?

Not happy with it. Keep $50 us to death. Had them come to hook up Eero net something to Help with streaming and internet. Guess what they can’t connect printers. My google home is not connected either. I have to wait two and a half weeks for printer person to come out now.

This additional warranty are trash, my tv fail 1 month after the warranty expired and nothing they cant do. They should call 1 year warranty because the manufactured doesn't count, they representative told me nothing we can do, pretty much i have to buy a new tv. Worthless

It's hard to get to the apps, And you can't get the apps on the TV, Like Bet Plus

There is always an issue whenever you need to use your warranty. Don't purchase geek squad

Called Geek squad the same day I got my TCL tv, sidney was rude and no help. I returned it and canceled my complete order.

trying to get answers to what is covered is impossible waited on the phone for two and half hours on the phone and when a live person came to the phone she hung up on me in less than 4 seconds service sucks

Requested tv service instead said i would recieve a gift card that i still have not recieved

Initial install, came back a second time to figure out a problem with the remote. They wouldn't trouble shoot over the phone, and took 1 week to schedule a visit.

Audio sucks! Internet channels audio keeps going. Even after restarting with restarting. This tv is a lemon! Need a total replacemen

Have not had to use them to be able to review them

Save your money, they refuse to help even though I was told impact damage was covered. Clearly the sales person has no idea what they are selling. Stay away from!!!!

I got this for my tv, but I’m giving the review based on what happened with my laptop. Please do not buy this at all.

Would not purchase this service goes into effect the day of purchase amd the warranty fpr tje fridge is just as long and makes this product a waate of money luckily we caught it amd the refunded our money

Protection doesn't cover the transportation charges

Don't bother getting any of these from Best Buy because they give you a big speech about if you have kids get this because we know how kids are with stuff, but when the "stuff" happened, the new speech, sorry that's not covered. Straight up liars!

VEHTECHNOLOGY AGENT CAME INSTALLED PARTS SHIPPED TO HIM BY GEEK. TV STILL WONT WORK. HARRIS WITH VEHTECHNOLOGY SENT MESSAGE TO WARRANTY CO TV NEED REPLACING ON SEPT 25.NO WORD . HONOR OUR CONTRACT?