Customer Ratings & Reviews

The geek squad never honored my 5 year extended warranty after the TV malfunction two years after purchasing it. The geek squad tech never showed up to the second appointment. never again with Best Buy.

When tv was delivered, we received no paperwork in regards to the 2 year extended warranty that we purchased .

It is cool to have, but watch out certain things do not apply to the service

Geek squad or warranty for item. Just keep the warranty

Brought the tv down to my apartment door. BUT the issue is YOU NEED TO CALL AHEAD!!!!! DO NOT EMAIL!

Aweful experience best buy kept me circling for 5 months May 2024 to Sept 2024, With no one showing up on their in home appointments. Then they won't service the TV in store.

My main problem with Geek Squad is that they do not disclose that you will have to send your product out and it may take a month or more to get it back. The inhouse techs really appear to there to promote sales of Geek Squad.

Being bounced around and I have a warranty awful service

Unknowningly didn't have chance to experience. Purchased this with a tv. Previous purchases would send notifications prior to expiration to give you the opportunity to extend. However this was not the case. Expired on March 4th. TV died on March 16th, causing me to have to purchase all over again both

Learned that buyers had problems with Geek Squad and the Protection Plans. We returned it.

First time I had to use this they just told me to call the manufacturer.

They never answer and I called about my tv it had a black line at the bottom and the guy transfered me to tcl and I was like what the heck I got the plan through y’all not tcl and tcl didn’t even answer horrible service

I know more than they do technically so this is a waste of money. Nasty attitude. They hung the phone up on me again just this week

Warranty and Delivery - paying tax on a delivery fee and warranty is not a good business practice towards the consumer. These items are services; they are not products.

Overpriced for the coverage. Was in a situation that I had to get it to cover myself, otherwise I would have passed.

This is worthless, cost 100. Just to come out, waste of money. I paid for this coverage and after 1 month and my TV was acting up. They said To come out would cost 100 and that has nothing to do with the problem

When i bought the geek squad service, i was not aware one year would overlap the first year manufacturer warranty. Best buy should make this clear at the time of purchase. So if your buying a 2 year geek squad service, it does not extend the manuf warranty by 2 years.

When asked by the associate if I wanted a protection plan, I SPECIFICALLY asked if it covered the screen & she assured me it did...my screen got cracked, called about it, guess what? The screen IS NOT covered... Can't get my money back or get a new TV. Thanks Best Buy, you won't be getting me or my family's business again

1 -Difficult to get through; 2 - poor service quality, we've put in multiple calls and problem persists; 3 - be ready to spend the day at home waiting, appointment windows are wide enough to drive a truck through.

Had this TV less than 3 months. It sits next to the wifi but cant load apps anymore. Followed instructions to “clear the cache” but is still ridiculously slow. I only use 3 apps on it.