Customer Ratings & Reviews

Reminded us to utilize their service. Gave us notifications to maximize their services.

Joshua from the Geek Squad installed a Bestbuy swivel TV stand and our new LG TV to all our devices and gave us an excellent overview of the operation of our new TV. We highly recommend getting a Geek Squad service plan.

Great deal for a protection plan. Highly recommend especially if you’re forking out a lot of money.

So far have been happy with Geek Squad. They seem to be very helpful for someone like me who is not up on electronics. I depend on them to fix and solve problems when needed.

Excellent, no hassle customer service. Purchased this plan about 5 years ago on another TV. Filed a claim and they exceeded my expectations!

Absolutely worth it if you purchase an OLED TV. One of the few warranties that covers OLED burn in, which is still a thing and well worth protection on an LG CX OLED.

[Employee of bestbuy] Keaton was great! One of the best employees, I would recommend him to a friend or family whenever buying a tv!

I’ve never used it but I love that they have my back!! It’s a must have for all things technological!

Geek Squad is very much worth it if you need help setting a device up or mounting a tv! Also are reliable when you want to make a claim for a device.

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

So worth the money! Got a new TV comparable when the picture went dead on a model purchased two years ago. A. It difficult to cash in on during COVID and geek squad staff working remotely but in the end came away with a brand new TV!

Price is very good for 5 years protection. Especially that they will come to your home to do any repairs if need it.

I don't know why I bought protection. I don't remember buying it. I hope it was free, because it's dumb that I have this otherwise.

Had the TV for two years so far no problem five year warranty can’t beat it

I got the 2 year geek squad protection on my samsung tv. I really didn't want to but coincidently I had problems with my TV several months after purchasing it and the protection came in handy. If you spent over a 1000 bucks I recommend paying the extra for this service.

I’m glad about the Best Buy’s Geek squad; 2 -year protection plan, for my new Samsung TV. The comfort of knowing that my 58- inch 4K HDL will be taken care of completely and in capable capable hands of the Geek squad technicians.

What I love about geek squad protection is that Best Buy has it for everyone and everything on new and open boxes and it has the same protection, and they can fix it on the store and I don’t need to ship anything! Thankyou

I have never had any trouble getting replacements for products that have gone bad within the warranty period. It is money well spent if you do not want to have to pay to replace the product if it is defective outside of the manufacturers warranty.

I am so happy that I purchased this 5 year plan. My last television had the screen go out after only having it a little under 4 years. I did not have a protection plan so therefore I had to go and get another television. Now with this plan I feel secure on my purchase.

Geek Squad fantastic Service company with quick complaint response.