Customer Ratings & Reviews

Used in the past and pretty straightforward service, they stand by their commitment to fixing your product.

I always purchase Geek Squad Protection. I recently set up a repair appointment. 3 days later, geek squad came to my house, couldn't repair and issued a brand new replacement within 2 days. Always get the plan. It provides reassurance, even if never used.

This is a great TV. The delivery went perfectly as well. I am completely happy with Geek Squad and Best Buy.

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

Good warranty for peace of mind. Great customer service when delivering new TV and returning another.

Excellent experience. Great tv and excellent installation

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

I bought it for my tv, but when I had problem with my tv display they refused to fix it saying that there’s a physical damage; however there were absolutely no physical damage at all and it was like new. They told me even though there’s no visible damage but it is considered physical damage. I just wasted my money buying geek squad protection

Love geek squad. I had a ? About my TV and they were able to assist me

Feeling very confident about geek squad service. That’s why I took the extra coverage.

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

I like the option of having coverage that if something goes wrong someone will come out to repair it.

My first and only encounter with the Geek Squad was only to ask a few questions. The tech who came to chat, Butch, was very willing and able to answer all my questions with very knowledgeable answers. I would not hesitate to chat with the squad again. Thanks for the service.

I will prefer this service for all advantages in case of something happen. The cost/benefits is excellent.

Bought my first qd oled from Best Buy and wanted to have confidence about the tv. The 5 year warrabnty is a bargain for Oled tvs.

I obtained the 5 year warranty because we were purchasing a brand of tv that we have never owned before. I hope we will not have to use it, but we feel that if we do Bestbuy will make things right.

Replacement plan is good to have just in case. I had to use it one time on another purchase and it covers it just like they say. I wouldn’t go without it.

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

Bought this as an add-on for an open box TV. Definitely worth the cost. The whole thing cost me just under what a new one would have and i have 2 years warranty instead of the standard 1 year from the manufacturer.

For my first Oled tv I wanted to get the protection plan to cover myself. Just in case. I like having peace of mind. Best buy is the only place that covers burn in.