Customer Ratings & Reviews

Great product great quality fast and easy puck up procesing

I always buy the extended warranty as products don’t last like they did long ago.

Great TV for the price! Includes all smart features and streaming.

Reasonable price fir five year of Great security on our TV purchase.

I have used them in the past hopefully I will not have to this time ,but they are really easy to understand.

the geek squad protection provides great peace of mind for my new laptop.

Fortunately I have not had to use the squad quite yet had before and and awesome to have For any problems

accidents happen with teenagers i always put geek squad protection on everything i buy from bestbuy

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

An extended warranty is a definate must have for anything. especially the way things are so cheaply made these days. You cant go wrong with the Geek Squad!

I recommended to everyone the geek squad to protest their equipment and it work perfect with my tv and computer.

I haven’t used this service yet but am confident in knowing they’ll be there if I need.

Ive purchased items at best buy before for my parents! Always great to have them a phone call away to help.

I love these services. It gives me peace of mind when I buy a product and know that I have extra warranty.

Agents help with any issue in the tv, they come to your home for any service needed

A friend installed and mounted the tv. It working pretty good.

Geek Squad protection is good when you need it. Insurance.

You can’t go wrong with adding geek quad protection to your electronics. Definitely worth the investment.

Great product protection plan!!! I definitely recommend you buy a protection plan on any electronics!!!

Hopefully, I won't need to use this, but has always been a good investment to protect my products.