Customer Ratings & Reviews

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

I had trouble with my last tv--thank goodness I had Geek Squad protections. They came out and fixed it at no cost. I was glad I did it!

Geek squad was efficient and neat when installing my tv’s

I have purchased this protection plan for all of my televisions and they have all been worth the money. Just had a Samsung 4K TV panel start going only to find out that they don't make it anymore or cannot replace it. Received full value of the original TV and used it to purchase a new one. Granted, benefited BestBuy with a more expensive purchase, but the coverage made the out of pocket much easier. Could have gotten the same TV, but why? Went to 8K since it was affordable with my money from the extended warranty claim. Bottom line, always purchase this for your high end items and for other things as well (headphones I also have coverage on and my youngest was able to replace when a chip in the headset went bad after 8 months). Customer service during the replacement was stellar, and honestly I don't mind paying for peace of mind. Knowing Best Buy will take care of my item if I have issues takes one less worry off of my mind in these days. Highly recommend.

I highly recommend adding Geek Squad when buying from Best Buy. They set everything up quickly, answered all my questions, and made sure everything worked perfectly. Super friendly and professional—well worth it for the extra support and protection!

I started using geek squad after having one experience where we put a warranty on a TV and few months before it expired The backlight went out and we called and geek squad was excellent since then I have put geek squad on every TV that comes into my house with four children we have since used it multiple times and never have had an issue. Definitely recommend to people who are on a budget who can't afford to replace electronics when having issues. Geek squad makes this a non-issue.

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Always gotta be sure to get yourself some protection

It is a stress relief to know that the TV is covered for 5 years.

Glad to have bought this coverage and service with the tv

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

This is the perfect tv for a small bedroom, the image is great, colors pop, very bright display. Easy to setup and light enough to mount up with no real issues. Best buy made this pickup a breeze. For the prize even including warranty, 10/10.

they know their stuff!!!! helped to get a virus out of my laptop

they were nice and helpfull when I ask a Q&A they expland

Still early hopefully I will not need it, time will tell

The price of the extended was worth it. Always love the warranty

The protection made us feel much better about transporting the TV home.

great piece of mind for with the factory warranty runs out.

great piece of mind for when the factory warranty runs out.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.