Customer Ratings & Reviews

this tv is good i wish i got a Samsung instead but [this tv has great picture quality google sometimes freezes up

Glad I purchased the protection plan at a good deal

Bought this because as in previous experience, Best Buy does repair or replace TV’s. I had a DLP that had some kind of part failure and Best Buy took care of it. I have also bought TVs with this warranty and have not had issues. Its good for “peace of mind.” I most recently purchased this for an OLED. These TVs have a small risk of panel failure and/or image burn in. Best Buy offers coverage for this. I doubt I’ll have any issues, but just incase. I decided to get 5 years of coverage. TV’s are sensitive tech these days. They are difficult to transport etc... In home service is best.

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

I like the protection best buy offers, always does a good job IF something goes wrong

Always love geek squad help tips and support overall

Great customer service and easy to create a claim.

Good for the price and peace of mind for the protection of my items

Great service there when you need them. In every store.

Good to know help is there when needed. Havent had to use it yet tho.

Always great service and very knowledgeable when answering any questions I had

I always take it an extended warranty because I have found out that it pays off in the end and besides, I want to make sure I'm protected. Best Buy's warranty is a very good warranty, that's why I have no problem in paying for it, even if I don't use it, I do have a piece of mind during those 5 years since the manufacturer warranties are usually only 1 year. Just being able to take it to Best Buy, rather then sending it off, makes it even better.

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.

The process was worth it to protect my smart TV and the agents from the store helped me through it

They arrived on time. Did what they were supposed to do and gave an overview of the TV.

Worth every penny, it always comes in clutch when needed

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

Very knowledgeable helpful people who are apart of this services.

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!