Customer Ratings & Reviews

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

Geek squad is a very good service for any electronic equipment. Excellent customer service

We purchased this 5 year plan to accompany an Insignia 24 inch TV purchase. This TV was replacing 2 LG TVs that were in the same place that lasted a little over a year. So TV number 3 in about a 3-4 year period. The price was reasonable though and whether the old TVs were subject to a power surge or not, we felt the price of the protection plan was worth it this time even though we were purchasing $100 TVs.

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

Bought for an insignia 43" non-smart TV - hope Best Buy and Insignia are listening because not everyone uses a smart TV and like the privacy of a non smart to add a Roku to control what a manufacturer can discover. But the 5 year geek squad I probably won't need. I like the store brand better than others.

Seems to be a great service but forewarning, you must pay separate for each item you want covered.

I have always gotten extended warranty's. Best Buy and Geek Squad make this warranty worth having. I have had some trouble with the last three Samsung TV's that I have bought. All of them were replaced under warranty and the team at Best Buy and Geek Squad were great help when it came time to use my warranty. I can't stress enough how valuable it is to have an extended warranty. Its an added cost but the sense of security outweighs that cost.

If you use any sound bar besides Roku if you use the ARC connection and your remote controls your soundbar and the TV your volume will jump three to four increments at a time. If you use the optical you have to use a remote for each one, and if you use the auxiliary cord which is low quality sound it's fine

Worth having for peace of mind, however with my PS5 purchase experienced the worst of the worst. Had a PS5 failure within three months of the purchase, and because stock is extremely limited the benefit's do not apply. There are no consoles in store to replace them with so you end up relying on the manufacturer to take care of you. Worth buying for items in store, not so much with PS5

Ive always bought protection from Best Buy Geek squad. The swrvice was affordable and prompt when something is needed.

Service's great staff was very helpful and informative.

I'm writing this because LG wouldn't fix my TV that was having ghosting problems , but as soon as the geek squad took a look I got a new TV

he did really good mounting my tv and taking the old one down

This is one of the best tv's I have ever bought, Samsung is by far superior to any other Tv brand in the market and purchasing from Best Buy? everything will always go right. Don't forget to use Geek Squad!

Wonderful technician. He explained everything he was doing and made sure I understood everything. Very impressed with service. On time and very helpful.

Monster is the only cables I use for all of my electronics. Monsters ability to have a super clear picture.

People are very helpful very beautiful customer service

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

BB is asking me to review something I've not needed to use yet. Yes, I purchased this for my TV but I can't give an informed review since I have no experience other than buying the plan which was painless and reasonable

Would not purchase a new higher cost electronic without the extended warranty! Our last Samsung TV went out 30 days before our previous extended warranty ran out. Old set was replaced with a new one at no charge.