Customer Ratings & Reviews

Protects my TV for 5 years, that's longer than I'll probably even have the TV!

I'm glad I bought this. If anything is to happen I know I'm safe and secure with the best of the best

Very helpful with setting everything up and explaining products

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

Haven't had to use it yet. Reviewing for the chance to win a gift card

Highly recommend it just in case anything happens, my last tv just stop working, lucky it was still under manufacture warranty

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

You have you get your protection plans because you never know what can happen

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

I recently started having a screen issue with a TV I purchased from Best Buy; I had also purchased the Geek Squad Protection Plan. My TV was still within the extended Geek Squad warranty period. Honestly, I expected a major hassle trying to get my TV repaired/replaced. However, within a couple days Geek Squad determined my TV could not be repaired, offered almost the entire original purchase price, and applied it to a new TV of my choosing. The process was seamless and efficient, and I could not be happier! Needless to say, I once again purchased the Geek Squad Protection Plan for my new TV.

I hope to not need it for my TV but they have been very helpful in the past.

Good purchase and value for a 2yr warrant is good.

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

Excellent service the few times I've made a phone call to them.

Would definitely recommend geek squad, they helped me with my warranty and I had a great experience.

Hoping getting this this time it will truly work if something happens

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

Its your standard protection plan. Nothing more nothing less.

It worth it for the piece of mind. Luckily I haven’t had to use the warranty yet, but it’s a must-buy for expensive items.