Customer Ratings & Reviews

Bought a new TV & decided to get the Geek Squad service coverage just in case.

For any product buying from Bestbuy get the protection you don't want to be disappointed when something fails and you ha e to spend more money.

I've bought the warranty before and it paid for its self.

I know there are better deals on other unheard of Chinese brands but I went to teh Best Buy store to see the difference. For a $20 difference this is a way better deal, it is like the brand says Sharp. Insignia, Hisense kind of branded tv don't even come close, they look faded and washed out.

Has proven itself valuable when my 50" TV picture stopped working.

It is great! You should definitely get it! Highly recommend

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Love geek squad protection. The accidental service is a must have because you never know what could happen to you new product.

My parents love this tv! Easy to set up and great picture!

Always good to get Geek Squad Protection with all major purchases, just in case…

great for all purchased will recommend i will always get a

I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

Good protection for the price point. I hope I never need it though.

Great value for the cost and 60 months of peace of mind.

I purchased this for my computers and it has come in handy when I had issues with being hacked. The tech team helped me out and the service was good

I will always buy this protection for all electronics I purchase. 100% backed as long as you are not at fault. I.E dog knocks over your TV.

Having a warranty is the right thing to have, but adding more protection is just Smart.

I’ve never had to personally use geek squad but my moms tv broke in 3 years and this protection covered her tv so she didn’t have to buy a new one so soon

My dad loves the comfort of knowing should anything happen to new television, he would be protected. This protection is worth his piece of mind.

Best Buy insurance amazing as always, simple as walking in with the broken device and walk out with a replacement within 10 minutes Max.