Customer Ratings & Reviews

I thought purchasing this was a good idea. I had problems in the past and thought the protection plan was a good idea.

Great protection plan. Will always get this on my expensive electronics I purchase.

This service is a great addition to a television purchase. Receive support and protection for your product.

It is great to have the protection for my TV & Firestick. Good to know I am covered for when/if I have an issue.

This service is great. It relieves a lot of stress in maintaining your electronics

Although having geek squad protection, after my last incident with my sons Nintendo switch and the ignorant help we got at geek squad, I was very hesitant to get 5 years protection on our new product. The longer you have your geek squad protection the less it seems to protect your as your protection comes to an end. As I learned from our Nintendo switch experience our protection was not a satisfying purchase. More of a scary purchase and no trust in geek squad protection if I need it.

He was so kind and did a very good job with everything

The geek squad very professional service has always covered all my needs for all the many products I have purchased

They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

Only supports hardware issues. Useless when I encountered software problems caused by ASUS. There is no reason Geek Squad would need additional charges for software problems outside of a money grab.

Great quality warranty especially for the TV i bought. 5 years is definitely worth the purchase for its price

Always Better to be in a protective way. As i have Geek Squad Protection, i replaced my TV which has On and Off problem for every 5 mins.. Thank You Geek Squad.

This is a great product for anyone who feels that they are not technologically savvy!

Geek squad is always a pleasure. Very reliable and good customer service.

I had this added to my Hisense - 70" Class H65 Series LED 4K UHD Smart TV. It wasn't all that expensive but the3 tv was cheap. It gives me the security of 5 years of use.

The agent diagnosed the issue and got me a replacement

I bought a cheap tv for the kids and decided to buy a protection plan for it. Haven’t had to use it yet.

Won’t know until I have to use it. Hopefully I never do.

We were able to install the TV on our own but plan on calling the Geek Squad with some questions we have.

So far these guys have never disappointing. Always friendly and willing to help.