Customer Ratings & Reviews

The service on the Geek Squad plan is prompt; exceptionally easy to use, and friendly.

Geek squad is amazing and have helped alot with electronic issues.

Geek squad has always gone above and beyond for anything I need help with.

My TCL, in its 4rth year of service, failed to come on one day. I took it to Best Buy with the warranty paperwork. Less than a week later, I received an email that they were declining to make the repair and that I could come in and present the email and get a replacement TV. That is what we did and the process was seamless and also painless. I am pleased that we had that warranty.

I mean its a must, if you buy somethint for a $1,000 don't you want to have some sort of coverage on it?

I like having a piece of mind should anything go wrong.

Always a must hands down. Never bought a single tv witjout this and its saved me nore times than i can count

The geek squad delivered my tv on time and the entire process was quick and easy.

So far haven’t had to use it but good to know I’m covered

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

I ve already given my feedback on this one before , so it s the same.

Landon was super helpful in my research for a tv upgrade. I was specifically interested in the 4K tvs' with 120hz refresh rate for under $600. This Vizio was on sale & $30 less than what Wal-Mart priced for& I got the geek-squad protection since I got a baby on the way & there may be possibility of breakage in the first few years. But with that protection, all I have to do is bring it to the store to resolve my problem rather than shipping it to a repair center & waiting weeks..Plus this option was the best deal Landon was able to find & I was able to physically preview before buying. I'm thrilled to enjoy the modern perspective of entertainment & thank Landon & the team for making my experience above & beyond.

The LG C2 65" TV is a fantastic addition to any home entertainment setup. Its exceptional picture quality, sleek design, smart features, and impressive gaming performance make it a top contender in the premium TV market. If you're looking for a TV that offers an immersive and captivating viewing experience, the LG C2 65" TV is undoubtedly it!

Had this on my last TV, it began having issues just before plan expired so I got lucky. BB kept trying to repair it but then something else came up. I was kind of ticked off as it was costing more to keep trying useless repairs. Finally after over 3 months of failed attempts they called it a wash. I took the full credit and upgraded to a better set. It was a pain but in the end they apologized when they reveiwed my purchase history. I got another 5 year plan for the new TV.

Good service...always buy the geek squad protection plan

Affordable price and makes a lot of sense for a television investment

Geek Squad techs are fantastic I have it on everything I buy from Best Buy; The Geek Squad never lets me down

It’s a great deal for protection in case anything happens to your devise during the first 5 years.

Amazing tv and picture!!! Bright for a oled. I’ve had a mini led from Samsung and this is still superior to even mini led. My ps5 games look amazing. Even regular cable tv the details are just amazing. I have a bright living room and this still works great. Love it!!!

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.