Customer Ratings & Reviews

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

Good warranty for peace of mind. Great customer service when delivering new TV and returning another.

Its nice to have local support for some products you can buy a Bestbuy. That is one up for Bestbuy vs. their competition.

Although we couldn’t use them for most of the year because of the pandemic I would recommend them they know what they’re doing. I do believe anybody that had geek squad this year should have added service to the contract for the inconvenience.

Worth every penny. My prior Samsung tv covered by Best Buy warranty. 2 months before end of warranty, tv screen leds went bad. I got a brand new tv at no cost. Will buy appliances from Best Buy AND have Best Buy extended warranty.

I always by an extended warranty. Very easy and inexpensive process

I like the option of having coverage that if something goes wrong someone will come out to repair it.

I'm glad I have this! I'm not sure many people know of this or not but best buy warranties are one if not the only warranty that'll cover dead pixels AND burn in! I got an amazing deal on a 5-year plan and wouldn't have bought the TV without it!!!

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

It is a great price for two years of service to protect my TV. My only complaint would be that if you have an issue with a TV the wait time can be up to 4 weeks. For me living in a small place and having only one TV this is an issue.

We were so glad we got the extended warranty with our purchase of the Insignia 50" TV . The geek squad came out promptly, and replaced the power supply twice, the third time the power supply went bad, Best Buy replaced the TV at no charge, We are very happy with the replacement, and Best Buy truly stands by their warrantys

Peace of mind. Hope I never have to use it. Shouldn't really have to purchase it, but to many things seem to be made to break down in this throw away society we live in. Really hard to rate until it is needed which of course I hope never happens.

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

Purchased for my new $2k Samsung TV after my old TV died after three years. I've only heard good things about this service so i feel it is well worth having that comfort of protection

Always buy the plans, they have paid for themselves many times over. I had a 55 inch HD tv break after a year, the let me have a new one. That one then broke about almost two years later, so they let me have yet another one (a new model since the old was gone).

It would be stupid not to purchase the geek squad plan when buying a samsung tv for the price, because after you own the tv for maybe a month, you will get an insurance packet from samsung, after registering your tv online. It is extremely expensive, while geek-squad if you purchase minimum of 2 years you can renew it when the 2 years is up.

They have repaired my computer several times and they work great!

Geek Squad is responsive and quick with their help. I’ve never been disappointed in their solutions to any problems or inquiries I’ve had.

I always buy a Best Buy protection plan with any electronic devices. I have used there protection plans in the past when needed and it's great peace of mind knowing if something breaks, Best Buy will fix it or replace it.