Customer Ratings & Reviews

This has been great so far! TV’s and other expensive items are best to have protection on in my experience so I am glad I got this service and luckily I haven’t had to use it so far

Always helping with hands on tech issues. Great customer service skills as well!

This was a big reason why I bought the TV I did through Best Buy. This was a gift for my parents, and I knew that if they had any problem with the TV that Geek Squad would take care of them.

Havnt had to use them yet so cant complain a good concept though

The 5 year warranty was a great price for my OLED tv, and having used Geek Squad Warranty in the past, I know that i will have no issues using it should the need arise.

Good Peace of Mind on Certain products. I have purchased this Geek Squad Service on various items over the years. No complaints.

My customer representative was amazing and attentive!

Have not had to use yet, but have in the pay and had good success with repairing my devices

It is really good to know that I have Geek Squad there to assist me. I have only had to use them twice in my life and they also gave me professional advice on other things that was really needed

Love it’s so good to see the people that love it and appreciate how they are doing things

Very good and had no problem loved the items I receive

They are great I always used them for any type of products

It gives me peace of mind after spending 2400 dollars on a tv. Well worth it

This product so beautiful I like This product so beautiful I like This Product so beautiful I like This product so beautiful I like This product so beautiful I like This Product so beautiful I like

The agents helped me setup my television, the gents were very helpful and professional.

The staff at customer service was very professional while checking out. Staff at the door to welcome customers coming into the store. My device is working very well. The agent was very professional.

If you're looking to get a protection plan make sure you start off with 1 or 2 year if you get a long-term warranty even if your product goes out after 6 months you have to purchase a new warranty for whatever product they replace your bad one with

The only good thing about it is knowing you'll have a replacement for 5 years if something goes bad. After dealing with the geek squad customer service multiple time on multiple products it leaves a lot to be desired. Plus I had to pay another $150 for new protection plan on my tv I traded in for, simply because they couldn't figure out what was wrong with my tv. I don't think it's fair that I paid $150 initially for the protection and guarantee they will fix what's wrong and because they can't figure it out have to pay another $150 because they were stumped and tired of trying. 5-6 attempts and still couldn't get it.

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The agents are very helpful resourceful and very knowledgeable and keen to help your needs