Customer Ratings & Reviews

I've renewed my membership for years now. The squad resolves issues immediately and keeps my devices performing at their best.

The agents came to my house and mount the tv great service

If I could give it a 0 star I would, brand new tv came broke and customer service was terrible saying it’s nothing they could do about it

I mean, it was easy to purchase...and I did so for my Vizio TV because you never know with a budget TV...so for the price, I figured why not!

Best Buy has the best protection plan. It’s worth getting will save you piece of mind

This is a good protection to have on your tv. Because when I got it it had a crack in the screen and I called best buy and they replaced it in 2 days .

Just wanted some insurance policy in case. Great value for the service. Like any other insurance, you don't know the value until you have to use it.

Its a must buy for whenever you're purchasing something that's expensive from Best buy If your item breaks they will give cash via gift card

Great entertainment center, easy installation, easy to use.

The agents delivered my new 75” tv inside of the house. I have 5 years of coverage. If this is the standard, it is truly the time protection package.

A must have in every home that is upgrading their technology. This plan is working for me and my family to resolve all our technological mishap.

Geek Squad protection is a must. If you ever have any issues it's covered. Why risk losing your investment when you can protect it with the Geek Squad ?! 100% worth the money on any purchase

Definitely recommend getting this with every purchase. Anything can happen. On top of that the customer service is great.

Had a small issue with tv out of the box, call Geek Squad, they were very helpful & made an appointment to come to my house to address issue,

The agents delivered our big new tv quickly & carefully — having purchased it online only a couple days before. Happy it arrived so soon!!

First time buying a Oled tv so I could not take a chance with Burn-in it was painful but worth it because these tv’s are expensive

The protection that geek squad provides is un matched. It allows you to deal directly with then and not have to deal with the items manufacturers for any problems with your products

Good protection for a tv, great help and service when if needed

We have not needed to use it yet for any issues, but good to know we have solid protection if we do!

Best Buy insurance amazing as always, simple as walking in with the broken device and walk out with a replacement within 10 minutes Max.