Customer Ratings & Reviews

I purchased this along with a 50 inch LG 4K TV. We got the TV as a replacement for one that ceased to work. Fortunately, we had purchased the Geek Squad Protection plan on our previous TV as well. Best Buy took care of everything, they shipped our old TV to their repair shop and once they determined it was not repairable, they gave me the replacement value of the TV covered under the plan. It was a no brainer to purchase this plan on the new TV. Highly recommended!

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

I was able to get my tv delivered the next day. It was soo fast. They delivered it for free. Someone from the Geek Squad contacted me right away in the morning. I was there first delivery. It only took them 15-20 minutes to get to my house. When they got here. They asked me where I would like it. They placed the tv where I wanted it. Then they were gone it was quick and painless. I would for sure recommend the Geek Squad.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

Great protection plan with a good price for 5 years.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

Love the ability to purchase this for peace of mind!

It's insurance. Something you gamble on, not knowing and hoping you will ever need it. But if you do, my TV is covered completely for five years!

With risk of burn in, it is always a great idea for protection with these pricey OLED TVs

I bought the 5 year Geek Squad protection for my previous Hisense TV that stopped working about 2 years later. It wasn't cost effective to fix it so they replaced it with another Hisense TV which I also bought another 5 year protection. I am so happy I had protection!

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

Profecional service ! Attention exelent! Quick service!

Let’s hope the tv either lasts longer or breaks within g the 5 year window, this warranty purchase will determine if I ever purchase one again. 10/10….

I've had two Samsung flat screens die at the 4 year mark. I had the 5 year warranty on the, First time it only cost me around $100 for a replacement. This time I switched to Sony and it cost me a couple hundred over the warranty refund. So I purchased the the 5 yr warranty on the Sony.

Geek squad protection at a price that was reasonable to the price of the item purchased. One of those thing you buy that you hope you never have to use. But there is peace of mind knowing it's there to protect our new TV.

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

I haven’t had to use this yet but I’m hoping it’s as great as the TV is. I’ve had this kind of protection for a laptop and it was very good.

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.