Customer Ratings & Reviews

I just got this TV today, so far, so perfect. I mostly use Netflix, Prime video occasionally. It’s got great picture and sound. It came quickly and came within three days of ordering. Very happy customer.

We had to use this on a TV we bought less than two years ago. What you need to know. This protection does not mean that you take it back to the store for replacement. Even, the customer service call center told us to do so. They will send someone to your home to ensure that the TV is actually broken. Then they will fix the TV, send you a new one, or issue an e-gift card. None of which will happen on the day it breaks. Their first available appointment for us was over a week out. I

Everything whenever I've had to use the Geek Squad has been fantastic and I've recommended it to friends of mine. Keep up the awesome job everyone.

Love the option that has composite connections also TV is 4K 60 HZ and 1080p for 120 HZ

I had a tv installed by Geek Squad. They were professional friendly and did a great job.

TV Died after 4 1/2 years and they quickly honored the protection plan and issued a gift card for the cost of the TV

Cheaper than plan offered by TV manufacturer Answered questions before purchase Polite and efficient customer service

Tv works great! Love the picture and quality. Remote can be confusing. And getting it in 4k mode. watch out for ontrac, Best Buy’s delivery service, they left my tv out in the rain… while it was raining….

I installed my TV I did not use the service they provided with geek squad. I have not used any of their services yet but I paid $200 for my purchase for my TV additional warranty if I was to get manufacturer warranty it would have been over 300 so this is worth it

The picture is amazing and has various modes depending on what your watching, the sounds is brilliant, clear and loud and even has a surround sound setting which is awesome, has all your favorite streaming apps, you can even get on the internet and you can even access your home from any screen

I bought a TV from best buy 2 years ago and recently had to replace it because the panel in the TV had a chip that was fried. I bought the 5 year warranty on it. Boy did it pay off. The not only refunded me the total cost of the TV they even refunded me the remainder of my warranty. It is truly worth it purchasing the GEEK SQUADE warranty plan. It will pay off.

I don't buy very many of the extended warranties. With some items, I find it advantageous to do so. We bought a TV that was a model behind the current one. In doing the math - I found that the extended warranty was a good deal for the TV. If it cannot be fixed, they replace it with the recent comparable model. Be careful and do the math, and see if it is worth it to you.

Very professional people. Fast delivery and on time.

The guy who came to my house was very friendly, courteous and knowledgable about the tv. He walked me through the process of exchanging my product and he returned a call when he arrived back to the store. I would recommend the geek squad to everyone

I love Geek Squad. My Smart TV got damaged during a power outage and they quickly came to my rescue, they opened the back and were able to easily replace the HDMI ports and have my Tv working perfectly again in a short time.

I really enjoy this new TV, so I am glad it is protected for 2 years. I figure, if it makes it for 2 years, it should last.

I am always skeptical of extended warranties and after paying $1700 for a TV I had to pull the trigger and boy am I glad I did. Our Sony developed vertical lines out of the blue. The Geek squad was out in 2 days and approved my refund/replacement on the spot.

best service any one need for their work , i found my tv had issue and they helped me as soon i called . very polite and satifactory response from the support team

I 've owed many samsung products this was my 2nd tv I am looking to upgrade to a newer model so as to cut the cable. I have no complaints just want to upgrade for more newer apps . I would recommend if this was still avail

Awesome picture and sound (with surround sound, Bluetooth headphones). Easy setup. Won't buy another brand. LG is it!