Customer Ratings & Reviews

Im very happy with geek squad, but I would really hope they add accidental damage to their package. Granted there could be a deductible but accidental damage should be included.

Upgraded from a 3 year old Roku of similar size. This is a huge improvement in every way. Integrates perfectly with existing apps and Alexa. Great picture. Very pleased.

My 50” Samsung TV had issues with picture after only 2.5 years-Best Buy exchanged with a credit towards a new tv, after only asking me few questions on the return

Porfavor compra una garantía! Please buy a garantía on your high end purchases !

I have never had a bad or negative experience in best buy. Awesome products and customer service! The online buying is very easy to navigate, even for an old guy like me!

I have had my 55" Samsung Smart TV for over 4 years now. I bought the 5 year warranty but I have never had a problem. That is probably why. LOL Great TV/ I just now bought another one from Best Buy for a bedroom. Thanks Best Buy!

Had this amazing tv for 3 years didn’t have an issue with it works like wonders & the picture quality is amazing & the geek squad has always been on my side love them fast & accurate

Problem resolve with 1 phone call. Good customer services

I haven't had a chance to use it yet, but I'm sure it will be a good service.

It is really worth having their protection plan added to our purchases. It helps!

The tv for the money at the time was great, super bright excellent blacks and dynamic range. Its only weakness was motion at times it had weird artifacts during high speed motion and the software left a lot to be desired as far as UI and picture options

I suggest always get the extended warranty with TVs large.

Geeks squad is great they are very reliable and its good to have someone in hour corner when things good bad with your electronics

This is a must-have for any TV, I have this on every television I buy.

Geek Squad Protection is the best I ever had. They will take care of your concerns right away especially the Tech guy who check my TV, he is very knowledgeable and very professional his name De Jaun. They send the tech guy in just two days and will receive the replacement in 3 days what a service...Good job Geek Squad....

After having a tv that died 8 months after being purchased from another retailer, whose company DIDN'T HONOR THEIR WARRANTY and gave us total run around! We purchased a New ROKU TV from BB and decided to get the protection incase the TV died so as not to have the experience again. We also returned to BB to purchase our newest TV for gaming, and also purchased a protection plan. Although we have not had to use it yet, It's nice knowing that it's there just incase.

Have had this TV for three years now and it still performs like it’s brand new. One of the best purchases I’ve made in a while!

It's great to have but never had to use it but it gave Peace of mind just in case i ever had to use it.

Should be sufficient for defects and things like that but have not needed it yet.

No one helped with install but there are a group of great people