Customer Ratings & Reviews

Great Services, always responsive and handle claims with speed.

It’s always nice to have that extra peace of mind for any of life’s unecpected moments. 5 years is definitely worth the extra cost.

The Geek Squad Protection plan helped me the end of May when there was a lightning strike near my home. Having it allowed for a technician to come out for a service call that I was able to take advantage of.

Great for TVs and gadgets that are unpredictable and have technical issues. Thank You Best Buy by giving us the Best in our Buy.

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

The Geek squad team are awesome! I hate that I waited so long to get their help. I get nice guys that know tons of stuff. They have helped me with setting up a new laptop, got my old printer to communicate with my new laptop and did the greatest job on my install of new wall mounted tv with sound bar. Great guys!!!

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

Best protection plan in the business. I got very tired of dealing with all the terrible plans out there, and now only purchase best buy when possible so that I don't have to deal with lesser protection plans.

The replacement plans with Best Buy are great. If anything happens you just bring the item back and get a gift card to repurchase or you can purchase something else.

Was having problems with my wifi on my smart tv. Called the Geeks, tried some fixes over the phone which didn't work, they scheduled an in home repair. within a week my TV was fixed. The techs that came to fix the Tv were very professional. Didn't leave until all my questions were answered. Would recommend the protection plan.

I purchased this 2 year warranty to cover my 55" LG LED Smart TV which as an exchange for a 55" Insignia LED TV that was deemed not repairable through my previous Geek Squad Protection Plan. Even though my TV was in limbo for over 3 months to get the exchanged one I felt it was worth it for the money. To replace the TV for a comparable one would have costs me well over $699.

If you’re going to get something expensive buy the protection plan it’s worth it. You may never use it but then you never know what can happen. If lighting strikes and your tv is on and it blows something out you’ll know you’ll be covered.

When I brought the tv back they gave me my money back for the warranty but wanted me to apply for a Best Buy card I said no that’s why u buy warranty for things I was not pleased everything I brought from them

The piece of mind my protection provides gives me a great deal of satisfaction. Knowing that I don't have to worry about anything failing over the next 5 years is wonderful.

I've actually had to use this service before with a crappy Vizio TV i had in the past and if they can fix it they fix it if they can't fix it and the TV is crap they will let you exchange it no questions so if you protect your investment then you need this.

Tv is clear, sound is good on low/or high. Graphics are awesome with PS5

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

Still haven’t had a chance to use it for my recent purchase but geek squad is always reliable and useful in a time of troubleshooting your home electronics

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life