Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30833 reviews
(30,833 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Hope i never need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used plan yet which is a good thing but it is nice to know its there if i need it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek service is helpful!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great service! Love the convenience and security of having Geek squad if anything happens to a device!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Customer Service Agent Took Them To My Car She Was
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Mats For Our Car Was Great Will Purchase Again
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
5 years wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like knowing that if anything goes wrong. So far haven't had to use it but its good knowing that I have geek squad for the next 5 years if anything goes bad with th tv.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection Plans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have bought other protection plans from Best Buy and have been very pleased with them.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
No Brainer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad answered all of my questions and helped me understand my device. I get Geek Squad protection on all my devices.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Love Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and like to have to have the sense of security. These people are great and well worth the money.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv it looks good in my room especially when playing Xbox X
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Good warranty for a good price. It was well worth the extra money
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.
On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.
Rated 5 out of 5 stars
Hassle free warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much covers the possible lifetime for this tv. Better to spend $50 than another $300 if it goes out.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great to have an umbrella of protection on yiur purchase.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I have computer issues I can call and they remotely correct the issue
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Extended TV Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales Rep was professional and informed of the available maintenance agreement for the 43 inch new TV
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Worth the value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have peace of mind for buying the warranty. Nice doing business with Gee Squard
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us! That's awesome to hear! We want you to enjoy the product and get the most out of it, without worrying about some sort of defect. If you have any questions or concerns, please let us know.
Rated 5 out of 5 stars
This is a must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with the protection plan. I will always recommend friends and family to get.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
I never a TV without it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped me with all my questions and the coverage is 2nd to none.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad so fast and efficient!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast friendly service with TV set up. Tech was very helpful in explaining things as well.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it, but for the price great peace of mind. The in home service was the main selling point.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good Investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went ahead and purchased the his added warranty to protect my investment. ( Murphys Law - if I did not purchase this added warranty something will go wrong )
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend
