Customer Ratings & Reviews

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

[Employee of bestbuy] It is reallt great and i love it. Would suggest again

Always easy to exchange broken mouse. .

Our first TV has multiple programs; Best Buy told us we could return it and come in and choose a new TV. TV problems was NOT Best Buy fault. Just one of those Lemons you can get from time to time. They sent Jonathan to our Home from the Geek Squad. We were very satisfied with his Service. Very thorough in explaining operation of our new TV. Feeling confident with the operating of our TV was his Top Priority. (They also take back the other TV that had problems). Best Buy is the place to buy any Electronics because of their Sales People and the Geek Squad, they are all very well trained.

100 percent worth the price for the televisions , I have used it twice.

Geek squad has been a company that's always delivered fantastic service and support not matter what the product.

We love this freaking TV it is officially the best thing in my house. Dont tell my wife

Stunning visuals, deep blacks, and vibrant colors make this TV a must-have. Thin design, smart features, and excellent picture quality elevate any viewing experience. Highly recommended!

Geek squad protection plan is better than the manufactures warranty. Worth the extra money.

Great service, my TV had issues with the network card and picture display. The representative helped me to resolve the issue immediately. Now recommend geek squad to everyone.

I luckily have not had to use this but I always purchase it for peace of mind and it works. Often they forget to ask me if I want to add the protection when that happens I ask them for it.

Provides some peace of mind when purchasing expensive products!

Delivered as agreed. Great communication from day one

First I bought a top-of-the-line LG TV and I didn’t get a warranty because I didn’t think I would need it with a beautiful TV as that. sure enough 11 months into the TV the back light tube went out. And it would’ve costed more to fix than it would be to buy a new one so I bought a new TV this time I paid $80 for five year warranty which I thought was stupid for doing until 4 years later when the TV broke and thank god I got that $80 Warranty cuz it saved my but. so if you’re going to spend all that money on a nice TV I can promise u it’s well worth every extra penny to get a warranty. Even if just for peace of mind alone

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

Hopefully we never have to use it, but in the past this service was well worth it.

Ok so shortly after I set up my new Sony 65” 4K tv I found that I couldn’t hook it up to my receiver because being an older model it had no HDMI connections. Before setting out to buy a new one I decided to call in the geek squad to see if there were other options. It just so happens that I did have an optical connection for a cable and he had one with him too. It enabled me to utilize my sound system but only to about 80% of its capacity because the HDMI cable Carrie’s so much more capabilities with sound. So I’m using it like this for now until I can get a new receiver. Trouble was I had to pay for the cable because it wasn’t covered.

The Geek squad was very nice and made sure that I received another Television and I love the quality of my new TV