Customer Ratings & Reviews

Happy to report that I have not utilized their servicess yet. All my purchases have continued to function as promised. Be even more happy if 2 yrs. from now I report the same thing. It is comforting to know that I have this service in the event I need it. Better to be safe than sorry ($$).

TVs aren't lasting as long as they used to. Sometimes less than a year before they develop a critical issue. This takes the worry and hassle out of getting it repaired or replaced.

Haven't had the chance to use this service so I guess I made an excellent choice of product

Other companies may have white glove service but I had Royal service. Extra protection price reasonable for 2yr.

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

Was able to utilize this protection plan for a TV of similar value and was able to upgrade to a newer TV. Will always be purchasing the extended protection plan for such purchases in the future.

Price is very good for 5 years protection. Especially that they will come to your home to do any repairs if need it.

Always buy the plans, they have paid for themselves many times over. I had a 55 inch HD tv break after a year, the let me have a new one. That one then broke about almost two years later, so they let me have yet another one (a new model since the old was gone).

All smart TV features work seamless, and constantly use the Picture in Picture gesture. No need for smart TV external products. Everything is on the TV. Picture is great when streaming. HDMI is Crystal clear.

This is so worth it on all levels. I have used the service 4 times already and it has paid for itself.

We bought the extended warranty when we purchased a TV at Best Buy for our son's room. Any time we purchase electronics for our kids, we generally get the protection plan because we know our kids aren't always gentle on electronics. I hope we never have to use the warranty, but it's nice to know we have it in case we need it.

I have been a member of the geek squad for years, it is a great guarantee of having all of my electronics working right without any bugs.

Highly recommended we have not had to use it but o like the peace of mind incase I do

Loved the service. It was quick, easy and enjoyable.

This is something I hope I never have to use I just wish they offered to give you so credit if you never use it

Tv picture went out almost completely.. called up and let them know. Had a new tv delivered the next day and they removed the old tv... great service

The extra protection plan is worth it on high dollar items. I've had a TV fail after a year, Routers die etc. Call them up or take it to the store and change it or refund with no hassle.

I bought the 5 year warranty on my TV. I’ve used the Greek squad in the pass and was pleased with their work but have had no problems with my TV

A just in case policy for just in case. I know the Geek Squad is knowledgeable.

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty