Customer Ratings & Reviews

Thank you very much! Stay on the top line. Appreciate it! Shalom!

I always get the total protection. I guess it was called geek squad before but now it’s total and it

OK , got the 5 year service plan for TV, not sure if it is worth it for a TV like other products, was told if any problems I could swap out Tv and even upgrade, Tv had an issue took it in and then told no, they have to try to repair it first so had to take the Tv back and then call and set up service, takes about a week, they made a repair did not fix it, had to wait another week to try again, still not fixed so waiting on another week, what got me was the reasons they gave for the problem with the Tv,just didn't pan out, like after not quite two years of reception, it must be my antenna, while my other Tv's still got reception, then this Tv's tuner must not be as good as the cheaper models of the same brand that were getting reception but it was like anything but the Tv, I felt like they aren't going to let me get another Tv if there is any other possible reason besides the Tv, so now it is on me to figure out otherwise !" I" finally figured out or narrowed it down that it wasn't the tuner or my antenna because I got my signal back and narrowed it down to a USB problem that it seems no one can understand, so happy I got it to work again but my Tv still doesn't function as it should, could be a firmware problem but bottom line, I paid for all the functions and EXTRA for a SERVICE that wasn't worth the frustration and time that I have had to deal with, that $80-$90 could have been spent on a new TV and the time spent watching it, sorry !

I'd definitely recommend Geek Squad for all of your electronic purchases because it gives you a peace-of-mind and you know Best Buy ain't going nowhere so they'll be here for the long haul!

If you don’t protect your purchase don’t cry later it’s insurance

I always recommend protecting your equipment. It’s an investment.

When I was with geek squad it was well everything went well

Getting a warranty is a must in this brand. This is the 3rd tv delivered within 5 years.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

Support has been good so far. I hope the protection plan is worth th purchase if needed.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.

The warranty company is pretty good i used them on many Electronics i have

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

They have great service they are very well prepare for there job.

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

Gives us great piece of mind to know our investment is covered by the Geek Squad!

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!