Customer Ratings & Reviews

Great protection plan. Highly recommended. Needed this.

Geek squad is awesome! I get it this for every electronic purchase

tv was mounted neatly and professionally. I use them for everything

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

Its always good to know that geek squad has my back!

used their warranties in the past for other products and its worth it for the level of protection it offers!

had to return because got a better TV with better quality

perfect for any device i have. love buying this plan to protect it

I like having a 5 year protection plan that is like an insurance policy in case you have problems.

Very professional and hands on. Guaranteed to reach a solution. Excellent customer service.

Good to know that the television is protected from mishaps that occur with young children and pets

Our family always finds it of value to buy the additional protection when making significant purchased and gives of peace of mind

I appreciate this protection and how knowledgeable the employees are about what all the protection covers.

Haven’t used it yet? Not even sure what product the service is for.

Feel at ease knowing that I can Rely on them If any problems arise

Geek squad is always ready to help replace or fix your items

Hope to not have to use it but it’s well worth the money to have it.

Great customer Seevice even in this pandemic. Always there for us customers

Love the protection plans -and the ease of getting service/replacement if my purchase breaks!!

Good warranty for my Samsung tv !,,,,,,,,,,,,,,,,,