Customer Ratings & Reviews

5-Year Standard Geek Squad Protection.Good product

For my computer, that are alway slowing down thank u

I got peace of mind knowing if anything happens with my tv, best buy will help me out.

Love this for anything I buy from bestbuy I will only come here just for the geeks

Great sound quality. My neighbors grown to hate me.

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Very helpful service. Quick, easy and straight forward.

I had a great experience learning the difference in the new smart televisions

This protection is the best out there. So glad I purchased.

We Love To Protect our Tv with 5 years Geek Squad.

It is nice to know if anything happens to my tv I have coverage to replace it.

Normally we do not buy warranties. This is affordable and takes care of our needs for the two years we figure until the next product upgrade.

My tv was replaced with very little interaction and quickly

I would recommend for your safety of your best buy

The customer service was awesome! Took care of my computer within minutes.

Great to have because you never know what could happen with a TV. Love the protection plans

Great to know that you are protected when an oops happens

Must have with your purchase... it protects you Incase anything may happend

Awesome warranty for a great price. Fully recommend

It is always good to purchase a protection plan for your electronics.