Customer Ratings & Reviews

Geek Squad is great..They look and work like pros.

Awesome protection keep up the great work fellows.

I can always count on my Geek Squad protection!!!!

the guys were the best thank you very professionsl

Coverage covers damages and repairs for two years.

I think Best Buy has one of the best warranty programs, assistance is always a call or store away. Thank you!

DONT buy the warranties, Best Buy in Holyoke Massachusetts is not honoring the warranties, Bout 7 75 inch TVs and bought 7 5 year warranties, they replaced two TVs that went bad but they don’t want to replace one that just went bad, making this a third one, I think for some reason that someone in that departament feels I’m trying to pull a fast one by using the same old tv. Buy when they replace your tv they take the old one, I can understand that but once the new tv arrives they grab the old tv and take it. There at also serial numbers that should be unique to each tv, when I called, the person creating the ticket told me that number is in their system, for the life of me I know that’s a third issue, these guys really are playing with a great customers loyalty. I have been a bust buy member for years and purchase thousands and thousands from the company but that is about to change. This reminds me of circuit city. Almost forgot the geek squad agent was condescending and rude to me at my own place. His name is Mark and he works for the geek squad in Holyoke mass, we are Hispanic. I had to ask him if he was upset, mad about something to be that rude.

Salesman insisted I needed new HDMI cable for my new 4K TV. Old cable i had would'd worked just fine

When purchasing a new 4K television, this is a must have.

great service great extended warranty product great overall

I'm giving a 3 start as I never used it, so not sure why but I bought a 5 year warranty

Reasonable protection plan with good customer service

Always trust best buy in warranty services they do a good job

I purchased the Geek squad to extend protection on my new TV

Peace of mind for a reasonable price only at BestBuy!

Hopefully my tv will not ruin in more than two years from now

So far haven't had to use but purchased just in case.

Great service, always. Very friendly and very helpful.

They make it easy to come in and exchange product.

Have taken warranty out on bigger ticket items & it has paid off before. Best to be prepared!