Customer Ratings & Reviews

Not a bad picture works well still trying to have it work with my DVR Remote.

Excellent service for everything I have asked them to do

For the price, I don’t have to worry about repairs for two years.

Great product would definitely recommend and would buy again

I love best buy, the service is always fast and pleasant.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

It's good to know that something you have purchased will be protected.

Definitely glad it exists, but hope to never need the geek squad

Anytime you have extra coverage on a product is an added benefit.

very clear sounds like when glass brakes wish a little more watts

As long as the warranty does what I think it should I'll be happy.

We'll see what happens when I make a claim for the dead pixels I'm getting on my LG C2 42". Hoping to get good feedback from BBY.

Not sure about this service package, but my past ones were very good. I want to make sure my TV works as it should for at least two years and this insurance should help this plan

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

Haven't had the need for this. Good to know I have it just in case

The last time I went for assistance, there was a new guy there that was rude (never happened before). Haven’t been back since

Geek squad is something I always buy!! Have never been disappointed!!

Geek squad is something I always buy!! Have never been disappointed!!

Great to have an extended plan you never know when something will happen.

I think the protection contract is five stars. However the reinstallation was quick and not comprehensive. I tried to call the tech back and he never answered.