Customer Ratings & Reviews

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

Tv easily crash crack . . . .

Cost of the Best Buy warranty was more than other stores for the same television.

I haven't had any issues so I haven't had to use the service.

We'll see if I ever have to use it. I'll update my experience here.

Not sure how this works, but will find out if the tv ever needs service!!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

Wnd samsung weve purchased and rhey both have the same problem of not being able to connect after a while. Just get an LG.. this after the samsung guy tried several times to fix it.

The agengs did nothing but dropped it off and left.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!

When I was experiencing some issues with my new LG TV, I called the Geek Squad twice and visited the Geek Squad In-Store Counter once. On the first call, the representative solution to my issues was to return it and buy a different brand. He also commented that he didn't like LG's. Really??? On the second call, the representative told me that I must have programmed it incorrectly, and that I should schedule a professional installation for a small fee of $149.99. Why would I pay $149.99 for an installation fee if I just purchased the two-year protection plan??? When I visited the in-store counter with the same issues, the representative told me it must be my cable box and that I should exchange it for another one. If it were my cable box, how come I didn't have an issue with my last TV which was connected to the same box??? Needless to say, I returned the service.

Great price, haven't needed them yet, but I am sure they will be great.

Haven't used it yet so I don't know. I hope not to use it touch wood

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!

Worth the money and was very affordable with the total price of the TV.

Purchased a samsung galaxy edge and the device went faulty after 10 months. Geek squad couldnt help me and sent me to samsung. Samsung needed me to send them my phone and they had it for 2 weeks. The geek squad service rep was great but what they could provide wasn't helpful to the sitiation.

This is totally not worth it. I purchased this and had a power surge that ruined my TV and I could not get Best Buy to do anything because I wasn’t outside of the first year.