Customer Ratings & Reviews

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

I love Samsung product they're very durable very satusfie thanks .

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

Does not really work that well all things considered. For $100 its a joke

It was fine. It won't change your world, but it works.

If anything goes wrong god forbid I know I have geeek squad

did not need to use this hopefully I never do but I'm sure its good

Do NOT buy this coverage, it literally covers nothing and is almost impossible to actually use. Instead go with the warranty package from Amazon or Verizon. This only covers issues related to manufacturer defects. After this experience I am no longer a best buy customer.

I haven't received or had to use yet but I'm sure it is good.

Haven't had to use yet. We'll see if they honor it, then 5 stars.

I have purchased 4 flat screen TV's from BB, I also purchased protect plan for all of them, however when I needed said protection I was told it does not cover cracked screens. I was told when I purchased the TV's AND two computers I was told that the protection plan covered 'EVERYTHING I COULD POSSIBLY THROW AT IT". They even have advertisements on their website that the plans cover everything. Monday when I needed to use the protection I paid for they tell me, "sorry but it does not cover cracked screen". I know dozens of other people that have been told the same thing about the protection plans and the same thing happened to them. Best Buy used to be the only place I considered when making a purchase of any type of electronics, NO MORE BestBuy, you have lost a very loyal customer.

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years

We purchased the protection plan because the sales rep told us it coveted accidental damage. Our TV was dropped while moving it. This protection DOES NOT cover damage to the screen. Had we known it didn't really cover accidents, we would have stuck with the manufacturer warranty

I bought this just to be safe. I am hoping that I never need it.

The worst 100 dollar warranty for tv larger than 42 inches take my tv to best buy with receipt to exchange can't i have to set appointment for to come your house took over 2 weeks make sure u not lying about your broke tv then set another appointment that took over a week to come back to your house to fix it

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.

It's little expensive but always good to have for peace of mind.

Hopefully I won't need it, but I did buy the Geek Squad policy.

I hate everything about Geek Squad ever since they canceled a laptop protection early and refused to service the laptop. Then treated me like the criminal.