Customer Ratings & Reviews

Tv works great! Love the picture and quality. Remote can be confusing. And getting it in 4k mode. watch out for ontrac, Best Buy’s delivery service, they left my tv out in the rain… while it was raining….

A must have service. I would recommend setting up everything without it.

Everything whenever I've had to use the Geek Squad has been fantastic and I've recommended it to friends of mine. Keep up the awesome job everyone.

Came out and worked on my tv, at no charge. Tech support pwrsom was very friendly, and knowledgeable

The guy who came to my house was very friendly, courteous and knowledgable about the tv. He walked me through the process of exchanging my product and he returned a call when he arrived back to the store. I would recommend the geek squad to everyone

Good attention on the call with the associates, fast and efficient treatment

I am always skeptical of extended warranties and after paying $1700 for a TV I had to pull the trigger and boy am I glad I did. Our Sony developed vertical lines out of the blue. The Geek squad was out in 2 days and approved my refund/replacement on the spot.

I love Geek Squad. My Smart TV got damaged during a power outage and they quickly came to my rescue, they opened the back and were able to easily replace the HDMI ports and have my Tv working perfectly again in a short time.

TV Died after 4 1/2 years and they quickly honored the protection plan and issued a gift card for the cost of the TV

Cheaper than plan offered by TV manufacturer Answered questions before purchase Polite and efficient customer service

I 've owed many samsung products this was my 2nd tv I am looking to upgrade to a newer model so as to cut the cable. I have no complaints just want to upgrade for more newer apps . I would recommend if this was still avail

I had a tv installed by Geek Squad. They were professional friendly and did a great job.

Love the option that has composite connections also TV is 4K 60 HZ and 1080p for 120 HZ

best service any one need for their work , i found my tv had issue and they helped me as soon i called . very polite and satifactory response from the support team

I have had my 55" Samsung Smart TV for over 4 years now. I bought the 5 year warranty but I have never had a problem. That is probably why. LOL Great TV/ I just now bought another one from Best Buy for a bedroom. Thanks Best Buy!

Im very happy with geek squad, but I would really hope they add accidental damage to their package. Granted there could be a deductible but accidental damage should be included.

At some point they changed this so it doesn't cover as many things as it used to.

Upgraded from a 3 year old Roku of similar size. This is a huge improvement in every way. Integrates perfectly with existing apps and Alexa. Great picture. Very pleased.

I have never had a bad or negative experience in best buy. Awesome products and customer service! The online buying is very easy to navigate, even for an old guy like me!

My 50” Samsung TV had issues with picture after only 2.5 years-Best Buy exchanged with a credit towards a new tv, after only asking me few questions on the return