Customer Ratings & Reviews

Free in home service for tvs that are over 45 inches. Granted manufacturers like samsung do the same thing but only for the one year that they offer their warranty for and they do not cover electric surge damage. no brainer when you are spending so much money on a television

We are very pleased with the geek squad. If we had issues we were able to call set up an appointment and have them fixed. This was in our home and at the store!

I hope I don't have to use it, I'm happy with my product and I wouldn't like it to be damaged even if the insurance is good

I have been purchasing from Best Buy for years now and when it comes to high price items (e.g. TV, PC, et al), I always usually add the GSP because I know that when I have an issue, Best Buy will take care of it.

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

Reasonable pricing and an extensive warranty plan.

always buying a warranty with huge cost items you don't wnt to be stuck paying for repairs or replacement yourself

Knowing the TV was going into a bedroom was bothering me so I decided to get the warranty as a precaution.

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it

I had a very expensive plasma screen television covered under this plan. It went out a few months ago, and Geek Squad was very helpful in attempting to repair it. The TV was never fixed, and because Best Buy no longer sells plasma screens, I was able to get store credit for the product.

My tv had pixels go out within a month - they made it right with a new tv - no hassles.

I purchased this LG about 2 months ago. No complaints at all, good color and clarity!

Called them because of problems with the screen and the GEEK SQUAD diagnosed it and knew what was wrong with it immediately.

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

A very good service they work fast and fix my problem

I recommend Geek Squad protection to protect the product. The only negative is that I wish that Best Buy would lower the price on the plan, back to where it used to be. I almost didn't buy the plan due to the high cost.

I feel very comfortable having this protection. I used it for a past item and my questions are always answered, and issues resolved!

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

Best Buy customer service is always good, I had broken my tv and went to get one and they had an open box and the girl who helped and got me the warranty was so kind!

Based on everything I've read, this is the most comprehensive protection plan one can find. I'm concerned about long-term durability of my new LG OLED and this plan covers everything I'm concerned about.