Customer Ratings & Reviews

I haven't used it yet but I need any technical help I can get. Security, knowing this is available

I love my new TV. It is clear in view and I love the apps and the ones I can download.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

This is a no brainer. The protection always pays for itself since things aren't made like they used to be.

Even though I hope that I will never have to use this service contract I feel assured that I will have no problem with it if I need to use it.

This thing saved my butt once or twice. It was awesome. Glad I got it. Usually don’t get it

I purchased this protection plan for my 40' inch TV. I know I won't have a problem if I ever decide to return it because I have done it before.

Feels good to have the security that we will receive help in the event of a misshap

I had geek squad in the past they are very helpful and time sufficient I would recommend them

Haven’t had to use this yet, but good to know the guys are there when I need them.

Haven’t had to use this yet, but good to know the guys are there when I need them.

The agents set my TV and connected all my devices now I got my true home theater effect enjoying a lot

The agents came in on time and connected my TV to my all my devices ,no problems since then

Set up a appointment and all went very well. Would recommend there service

They are so fast with getting things done!!! Set it all up and answered my questions in less than 30 mins

Install was awesome. This is a great quality for the low price . I get alot for the money great deal

The best investment you can make, do not see it as an expense, it is not known when you may need it.

Great product great quality fast and easy puck up procesing

Great protection and plan to have. With such a great price you can’t go wrong plus it covers so much

The service was excellent and very convenient. The Geek Squad was very helpful and professional.