Customer Ratings & Reviews

Peace of mind when you need it. You’ll never go wrong having extended protection for your purchases from Best Buy and Geek Squad.

Did not have the Geek squad hang my TV. Did it myself.

Best service ever I can live worry free for the next 5 yrs knowing that if anything happens to my protected item it will be repaired or replaced at no cost to me. Best Buy’s protection is a must whenever you prurchased expensive high quality in home items . Protect your purchases better safe than sorry!

I bought a new 65" 4K UHD tv and added the 5-year geek squad protection. You never know when your cat might decide to jump behind the tv, get tangled in your premium HDMI cables, and decide to just dash out and knock it all down, ruining your evening television watching. Best to be safe, get the protection! Also, get rewards points for writing this review. I hope you enjoyed.

Super sweet 5yrs protection for my new SmartTv. It’s so worth it. My smart tv broke after 4 yrs and it was too expensive to fix. It was like over 200$ to fix an old tv. No more issues with this protection for at least 5 yrs. Yes!! Always purchase the extra warranty

After killing an 11 day old computer with a coffee spill I wouldn’t be without it. Then there was a particularly frigid day without gloves and as I was on my way to see my GEEKS my freezing fingers dropped my computer on the corner and cracked it. They put a new ‘skin’ on it. I’m sure I’ll make use of my protection on my new computer too. I seem to have karma with electronics.

Haven’t used it yet hopefully I won’t have to it was pretty pricey too.

So glad we got the warranty. My children threw something at the TV and geek squad was easy to communicate with to schedule an appointment.

No question it’s a smart buy!! as equipment get more sophisticated there is more possibility of things breaking down. This is a great way to protect yourself, and ensure that you do not waste your hard earned money.

If I ever have to use the Geek Squad warranty I’ll feel confident if they all are as competent, knowledgeable and courteous as Kelyn.

Usually I don't get add on protections except at Best Buy. I trust that they will honor their products. Years ago, I got a defective drive and I was offered either my money back or a brand new one. Since then I've always gotten Geek Squad protection.

the tv works perfectly! its nice and loud. the best part is speaking into the remote for assistance

Warranty price was very welcoming and a no brainer

Havent used it yet but 5 years is a great warranty

Friendly staff, they solve problems with products rather quickly and have them either fixed or replaced in a timely manner.

Same as the last time this is my second time dealing with geek squad replacements. They kept replacing the board which DID NOTHING!!! i was without a tv for almost 2 months . I had to rent a tv for 89 a month until they said they needed the board to fail 3 times instead of giving a replacement. So it was a 1500 dollar tv the reciept showed every main board was 1199 so they spent 3 times the tv's cost in repairs plus whatever it cost the truck and workers and then the 4th time when they picked up the tv and dropped off the other. This is crazy and if they just stopped this weird policy i dont know if its made up or what because it was the same guy every time i do not know if he was just saying this to pocket the money or what but its a crazy thing to do keep putting something that does nothing to fix it 3 times and wasting money and everyones time and making me have to rent a tv for a month. Honestly the only reason i give 2 stars is becAUSE they finally gave me a new tv what the old one was worth.

I have purchased a Geek Squad service agreement on a large television once before and when it failed and required service, a repair person as scheduled quickly. The television was also replaced quickly with me making a choice on the new television at the BestBuy store. Excellent service!!

Haven't had to use it for current TV, but used them on past TV and they were fast to come out and troubleshoot and since they couldn't fix it, I received a replacement

I purchased the protection not actually thinking I'll ever use it, but when I had to use it I was pleased to see that it was worth the cost. My TV went down and after the Geek Squad came out I literally was given credit to get another TV, no questions asked.

These tvs these days are so expensive I highly recommend getting the warranty. My 3 yr old Samsung I had in a shop two times for $300 each. So I for sure bought a warranty on this new tv.