Customer Ratings & Reviews

We love the geek squad. I always recommend getting a protection plan even if you don’t/won’t use it! It is worth it! I will not buy another large item without a protection plan. Geek squad is nice and very quick with what they do.

I always try to get a protection plan when i buy more expensive items.

We had a 2 warranty and had to use it two months before it expired got a full refund for original purchase and was able to buy a new tv the same day !!!!!! Great service

It's a great feeling knowing that I'm covered no matter what happens.

Very helpful and Their availability is very convenient

As i am familiar with the brand & the best buy geek squad protection i highly recommend purchasing the protection its a no nonsense policy. The geek squad protection insures that your item will either be repaired or replaced.

He was very proffessional. He was very friendly and nice. It didnt take him very long at all to put up wall mount. And he also hooked the tv up to the wall mount. It looks really good. I was very impressed.

I will continue shopping at bestbuy, great customer experience.

Very responsive and helpful! They made this unfortunate experience of my television going down a great, stress free experience.

Delivery was like a white glove service. They were on time exactly what I was told. We had a cart for them to use, but they carried it to my room. It was not their first rodeo.

Great service Geek sqaud never lets me down and they even show me and help me understand things i dont understand

I was so happy with the help I received... I had actually just opened my TV, almost two years after I bought it. It didn't even turn on.... They knew what to do... Thnx Guys

Fortunately we have not had to use the geek squad warranty on our new TV. The TV is up in northern Wisconsin so next summer will be when it gets the major use. Got the warrantee is I have had experience with receivers and not getting the warranty. Not so good.

Since our new television is full of so many technological features we decided to be prepared in case something went wrong before we were ready to replace it. We also wanted to be sure that if any burn-in ever appeared on the screen, it would be covered. Hopefully we will never have to use it.

Great warranty service. Part to repair the TV was not available, so a store credit was provided for a TV of similar specs. Bought the warranty service again for the new TV.

Bought this for my printer. When my printer quit working, Geek squad assessed it and gave me a brand new one. I was back in business the same day!

Whenever I buy a big electronic item I always purchase a warranty you just really never know the way products are made these days. Better to be safe than sorry. And I’ve never had a problem with bringing an item back -hassle free

I love the laptop, like to keep them as long as possible, and this seemed prudent. I mean, I really like the laptop (Samsung Book2 360 13" screen).

Professional crew and punctual delivery, easy to work with scheduling

My last tv had a problem nearly immediately after purchase. The Geek Squad replaced the hardware boards and the tv was fine for as long as I expected it to last.