Customer Ratings & Reviews

Great as needed glad that I haven’t had to use the service

Great as needed glad that I haven’t had to use the service

hopefully will be honored, luckily no issues to this point

With the difficulties experienced with the first tv, it's nice to know we have protection on this one.

It’s what i needed got this particular product. Great service

The Geek Squad is the best thing around I wouldn't use anyone else

I have not had to use it yet and hope I never do but it sounds like a great insurance protection plan..

Worth getting, it's great for something happens to your device or product

Good to have in case of an issue .very helpful to have geek squad there.

wish I had this with other TV . Would have save me some money...................................................

Haven't had to use it but it is comforting knowing that I have it.

It is a must have for our family on all of our electronic purchases.

Great plan for what I intended to do. It is worth it.

Great 2 year plan and it was worth every single penny

Good coverage for ease of mind with new electronics

I guess it is a good thing to have for any electronics from best buy.

Very good product to have when you need it and comforting to know you have.

This a great option in case anything happens to the TV!

i bought my 70inch Samsung TV from best buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with geek squad associate and unsuccessful trouble shooting, i was told a tech will be sent to my house. i was given an appointment date of over a week. i explained that i have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. i told him, if i have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again. On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and i would have to wait for another 8days to get the TV fixed. This is after i had already waited for 9 days. I told the tech i could not wait and i would prefer a replacement. i was told to call the customer service and i did that. The guy i spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that i was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and i called the number. The guy that answered the phone was very stereotyped and cold. after explaining to him that i have 5 young kids who are so anxious about the TV and i cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, i am the one in charge of compliants but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record. The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and i have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers. When i said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since i had already complained of the long wait from the begining? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now i have to start planning to get another TV, because i cannot wait for another 1 week that solution is not guaranteed.

It is always safe to get this protection plan, it will replace your item, so you have peace of mind.