Customer Ratings & Reviews

We had to return our TV it was damaged when it was shipped replaced no trouble

Never pass on this. It comes in handy when you need it. It will save you money

The agent mounted my tv and connected all my devices to it

For only pennies compared to you XXX dollar purchase, why not protect it from everything?

Geek depart got my lap top working after it slowed down.

Geek Squad is great protection for any non-Apple device.

Love Greek Squad services! They always do a great job!

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Geek Squad is willing to help me if I have any problems.

Geek squad protection exists should I run into a problem

Just for HDTVs as they sometimes develop problems as some are still in Beta

It is very good product. I have no issues with it.

We have used this 4 times in 2 years. Definitely received our moneys worth.

Very easy to replace my tv. Very happy with service.

For the price of the insurance its was good for 5 years

Purchased it with a new LG panel. Have not used it to date will change review if I need to use it.

Connected my tv in all my rooms at house. Good people

It's Great service for all me and my families needs!

GOOD DEAL, THE GEEK SQUAD IS MY "IT DEPARTMENT" FOR MY PRINTERS, COMPUTER, TV'S. GP PRO.

The agents helped us out immediately. Their great.