Customer Ratings & Reviews

The team has attitude, that's important but not enough if rules are unflexible

DONT DENY THIS REVIEW. Previous post isn't there. Until i am compensated and my total tech is restored I will keep buying small items for review- my review is gone, I'm following guidelines- A nightmare, I trusted best buy, we buy high ticketed items, we pay for protection, only to find we are not protected at all and our money is now their money. I purchased a 65 inch, I bought total tech- the Samsung tv went out just over a year, the real horror began, I was treated so badly by numerous representatives, waited two months and for two months I fought, Wasted time, I had to pay additional money, and they sold the tv I PURCHASED TO SOMEONE ELSE, they were not going to honor total tech, I have been told I am not an Elite customer so I had to pay extra. -This is going for a civil suit- please do not buy Total tech- Theres more but I'm here to say please do not give your money for protection, you wont recieve it-

I have this but I haven't had to use it yet though.

Purchased just in case. Hope I never need to use it.

the agents have kept me rolling with gear over the years, Fixing, replacing or helping.

Ice maker failed on Refrigerator and they are repairing it. Very easy no hassle.

Comes in handy for when you live a clumsy life lol

multiple problems, deleting local channels, tv not coming on, unable to move to another channel, or anything else. for over 5 months.

I always get the plan and they never disappoint ..

Great love it ....................................

Love knowing that I have protection on my TV incase anything ever goes wrong

Been a member for 5 years; you've fixed/saved my butt at least 20 times!

Happy to have support for my items, have always had good experiences.

I've never had to use the Geek Squad but I have heard great things about it

Best Buy insurance is the best one out there compared to anybody else

It’s necessary if you want your tech to be accounted for in case an bad things happen to it.

Always purchase geek squad protection, recommend them

I decided to go with the 5-year protection plan instead of the 2-year. The 5-year was only $20 more.

So far good. I have used it a few times and it has safes me allot of omega on electronics.

I don't buy geek squad protection for every day items, but it makes sense to buy for something expensive like a computer or television.