Customer Ratings & Reviews

It is always smart to have the protection plan however this one maxes out at 160 dollars or so. If it brakes you send the TV in to have it worked on and they send it back or issue you store credit.

It’s frustrating that you buy this expensive plan then use it and it’s a one time only deal. So when they swap out a replacement you have to buy another plan.

Got a full refund (Bestbuy Gift card) for TV that went out after 3 years of ownership because Best Buy refused to repair or replace the TV. Unfortunately can't replace the TV for the cost I paid in 2019 (Paid $250 with $100 off, new TV will be $400+$80 for another 5 year protection plan). Still don't regret buying this plan but still feels like I got bent over the barrel in the end.

This is for my Dyson vacuum it works great but service is horrible never would have thought Best Buy would be so bad and I purchased extra warranty it has been there 15 days now and can’t reach no one I would not recommend buying anything there

I did not return the tv or the protection plan. I spent over an hour on hold and talking to two different Geek Squad reps trying to correct this. I have no idea who submitted the transaction, but no one at Best Buy is interested. The last Geek squad rep lied to me saying he had re-established the protection plan. Even gave me a phony reference number and told me I would receive an email in 4 days. The email never came and the protection plan is still invalid. The individual I spoke with at the Pueblo Co store said the Geek Squad rep gave me incorrect info just to get me off the phone.

Although it was great to not have ro pay for the fixing of my TV, and the service men were quick, the shipment of the replacement parts took over a week, and then we had to wait for an appt once it was shipped.

The picture is great. The only problem is the remote. If your not three feet away or closer then it is a struggle for the TV to read your commands. You have to be fairly close for it to change the channel. Otherwise it's great.

Got it for a tv. Not worth it imo. These things hardly fail unless you have wild children

I got this on a 85in tv. I’ll get this for all my major electronics.

Over priced for warrenty when other places sell tvs and it comes with the warrenty. Then after purchase of the warrenty, i was supposed to recieve and emailed receipt never got it, had to reach back out to request it. Even after requesting they said dont worry about the receipt we have it in our system. I should be able to get a receipt for paying 200+ on a warranty

They are understaffed, which means support isn't awesome. The field guys are good, but try calling, it's always a treat.

Haven't had to use it yet but we'll see what happens. Always buy insurance though. It's best thing to do in life.

My expensive $3000 tv got a whole bunch of dead pixels after 3 months of use and despite having paid over $400 for an extended warranty, They will ignore your claim and force you to keep calling them over and over and waste a good chunk of your life for months and you will still get nowhere. They will tell you its up to the manufacturer and the manufacturer (in this case Sony), will deny you.

Not really impressed with geek squad. Best Buy always give you this promise (been told many times) that if it breaks, under warranty, they will replace it. Never that easy. Has never happened yet in all the warranties I've had from Geek Squad. They repaired by Chromebook only to have it have the same issues a month later. I figured it wasn't worth bringing in again.

I was quite disappointed when Geek Squad wouldn't even look at my 50" TV that took a lightning hit. Instead I ended up buying a new TV and this Geek Squad coverage. I've not asked for service using this to date.

I only bought this to protect my investment. I have never had to use My geek squad protection so I cant share my full experience.

I like the service because if something wrong they’ll come out

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us