Customer Ratings & Reviews

Iv called multiple times since i bought my tv to get it fixed and i keep getting the runn around and told to call the tv manufacturer for their warranty when i bought warranty through bestbuy

Nice enough to deal with but could not solve the problem with my 1 day old TV

They mostly send out your product to a third party. To be honest, they really don’t serve a real purpose, just as the “middle man”.

They canceled my insurance after the light in the t.v blew after a year. Yes I got a replacement but what's the point of having a 5 year insurance if they can cancel it after 1 repair

I purchased this for my parents TV that I purchased and called them and explained that the remote volume up button wasn't working properly and they told me to contact the manufacturer. I was like, then why did I pay extra for this? No response. Do not recommend!

Wouldnt recommend. Seems pretty much useless. Paying for 2years but realistically can only use after the first year of manufacture warranty.

Its feels like going to a car dealership! But i hear they do great work! I didnt take the service after the price quote.

I need to cancel this service I have issues with this urgent Thanks

Had 8 tv’s installed, new thermostats and complete Ring system. Ring still does not work properly and they want to charge more to come fix problem

The protection may be great, but I'll never know because I was overcharged when purchasing it, and the customer service rep's only way to help was to cancel it in a way that I could never add the plan back again. What a nightmare dealing with Best Buy's customer service. It's not worth it.

Couldn't access service for an out-of-the-box problem with the covered TCL tv I purchased due to poor website functionality, although I did get an email after giving up that advised me to do what I had tried without success to do. I really don't know if there's any real value to what I purchased except for just extending the timeframe for returning the covered item for replacement.

No use for protection, I had a gaming monitor under 2-year protection and I was told if anything happened to it I could use that protection to replace it, and was told I couldn't. Very Poor

Not worth the value for the price an handy man can do the job better and cheaper

I just purchased some things and was told I needed to buy queek squad protection. And I see I purchased it 2x. Is it not in the system? Because I was asked to buy it again.

Not a good tv, so disappointed, screen voice sticks to sticking on pervious channel,, you change channels and can still hear was was on 2 previous channels, they are so ungodly? No streaming of any Christian channels, at least you get TBN WITH LG SMART TV BUT NONE WITH SAMSUNG - so disappointed

Honestly I'm just here for the points. Its still not really worth it.

I was told my tv would be covered under several situations.. but when time came that it needed repaired, first tech said yes it is covered. Then went to set up an appointment to be repaired and was told No they would not repair it.

Whats the use of buying the geek squad if i had to contact Roku specifically for an issue with my TV. I do not understand this.

Samsung TV melted, they still would not credit my best buy charge account!! Best GEEK came to my home said I banged it there is a BIG difference between a TV melting and a bang!! BESY BUY IS A TOTAL RIPOFF EVEN AFTER PURCHASING THIS SERVICE!!!

The picture on this tv is good but the sound is terrible. The tv sat in the same place as my previous LG tv but we had to turn the volume up to 100% to hear it. We didn't want to do it but we finally had to retun it.