Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30921 reviews
(30,921 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Worst service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is a complete joke! Anything to get a sale! We have bought every electronic, washer and dryer,stove,ect from Best Buy and now I will never buy another thing from them! Bought a LG sound bar and sub exactly 1 year ago and bought extended warranty’s!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it seems to not worth having the protection.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad does not help with tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection for Samsung tv does not include anything. It is basically a warranty only if tv breaks. Geek squad won’t help with other features of tv or with setting up an antenna for the tv. It is not helpful.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip-off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a rip-off. The TV died 6 months out of manufacturer warranty. BB replaced it but then cancelled the warranty by saying it was fulfilled. I paid for a 5-year warranty and it was only good for six months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using the plan was told there was a wait would be best if I went to the apple store.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was told differently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would cover any damage so I got the coverage. It doesn't cover broken screens on TV's So I don't get what I would have needed it for.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Although we do have accidental damages on many of our items in the store, our TV's do not offer such protection. I do apologize if you were not told this from the start accurately, but you should still be eligible for a prorated credit for the unused portion of the protection plan. Navigate to our online support to speak with an Agent today! www.geeksquad.com/chat
Rated 1 out of 5 stars
Dont waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Geek Squad guy was great... just the protection is worthless. TV arrived damaged.. Best Buy wont swap it out.. Geek Squad wont fix it..
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
CONFUSED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a TV in August and it completely shut down. I called Best Buy and they said I had to go through the manufacturer. I'm confused why I spent $29.99 on geek squad if using them wasn't an option in my case?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scam. Terrible service. They waste people's time and aren't honest.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
tv warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for complete protection in home. had it installed by geek squad. now I can't get removed to get it fixed. been on phone for 4 hours, 7 people so far have passed me along to another person.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get your computer setup and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Lied about coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the TV developed a black line down the center of the TV. Now Geek Squad is saying that I need to pay to have the TV fixed even-though I bought the 5 year protection.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point of having a protection plan then.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't fix a screen replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this but GS refused to fix my TV and asked me to instead return my purchase.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Liar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was going to cover accidents, spills, and everything in between. TV got broke and now they say it does not cover accidents. I have 4 children why would buy a protection plan that doesn't cover accidents.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money, they wont cover crap, but they will take your money.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read the Fine print or have them explain it to you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 protection plan for my Samsung 46in TV. almost 2 years to the day, it failed, no picture at all. I called and was informed that I had to wait for a service tech, could not take it to the store because it was over 42 inches. I will probably be without a tv for over a month, even though I spend the $$ on the 5 year plan. Will never buy another thing from best buy, no wonder they are close to chapter 11.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting to hear from Best Buy. Not responsive. $ more characters? phphpphphffffp
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Mehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like any other warranty thus is a sucker buy.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't help when my screen broke. I had to buy another $1800 tv after 3 months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the geek squad and the way they sell it to you sounds so good til something happens and they say it doesn’t cover that.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.