Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30921 reviews
(30,921 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a scam because the warranty doesn't include physical damage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and the tv was defective out of the box. Called and they said it was a discontinued model and couldn’t be repaired or replaced. I was charged 600 more for a comparable model.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a $200 warranty for five years TV is only two years old still without a TV and it’s been a month. They sent two groups of wrong technicians to my home. Just to tell me it’s broke and there’s nothing they can do.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it within a few months............
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuySucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get this if you get a tv from them it not cover anything, they will tell you to get it and when you do they tell it don’t cover anything once you try to submit a claim!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes the warranty is always good to have i just dont think its fair that if your product messes up that once you exchange your product you have to purchase another warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Phone Line Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a complaint to the agents in store, but to the phone line associated with this. Very unhelpful as no one knew what to do with my issue and kept getting redirected or transferred. Even had someone hang up on me!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t told that the plan only works for replacing the tv with the same amount you bought it for. I got a good deal and the warranty is a waste.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Brand new 65” LG G3 TV & eero wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot connect to internet to watch apps and it is impossible to get to Geek squad to help. Sorry I bought all new equipment at Best Buy
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SUCKS.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Repairs not working. Beand new tv not working. Techs not showing up. No compensation.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound sucks but great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lg tv i purchased doesnt have a very high volume kinda hard to hear but the oicture is great
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Had to have this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was convinced into getting this in case this current TV craps out like the last one did.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Donot get!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get the protection they will find any excuse not to resolve your problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad a waste of your money save it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could've gave no stars. Not good for anything don't waste your money, tech told me it would cover anything that happened to the device. Not so at all.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Added to my cart anyway after deselecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deselected this option and it was auto added to my cart 3 times! This is ridiculous. Now im trying to cancel it. This service covers NOTHING
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wait time is so bad at my store need more people
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan when I've purchased a TV but something went wrong with the TV and I had to return it and they didn't give me back my protection plan
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Service Plan not worth the $$$$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.... You pay for this service time based on when the company thinks the product will fail...... I 2 yr old Samsung just dies weeks out from this service plan.... not worth the money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t come out to look at what was wrong they told me that the hdmi port wasn’t covered with the warranty. I don’t know why I got the warranty if it does nothing
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for someone who dosent know much about computers and has money to throw away.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend