Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30921 reviews
(30,921 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have any issues during a pandemic, they’re not there to help you, except if want to buy something, they will do everything in their power to get your money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. We'd be happy to help out in any way that we can. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.
Rated 1 out of 5 stars
Sandeep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like this service still not receive my money back my tv they don’t fix
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Died after update.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service absolutely sucks. Go somewhere else.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service plan 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad not used. Purchased made for peace of mind.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They had an attitude when they come to my house to collect some thing . They were late and did not even call
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Spent more time chasing for status than watching
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV failed 11/3 - it's 12/14 and I'm still waiting for fix/return - ANYTHING
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They push it on you but when you need to use nothings covered
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhelpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service rep had me on the phone for 30 minutes and then cancel the call out
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Covers nothing…. This is basically for people who are too lazy to bring a broken tv to the store.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It was not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dont work well. It freezes up to much. Most apps are ok. Some freezes
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Service, easy too sell and never return calls
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always in your best interest to buy a warranty I got a 5 year warranty, you never know when a problem can happen.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protection plan misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the protection plan for my LG TV and was told that it would cover screen pencil cracks and accidentally dropping but come to find out it doesn’t cover and of these things.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Shellshock – None of the Geek Squad Protection plans that we currently offer on televisions covered accidental damage. I apologize if your sales person didn’t communicate the correct coverage to you. We always want to be as transparent as possible and that’s why we provide a copy of the Terms and Conditions of our Geek Squad Protection plans at purchase and make them available online at this link: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
Can’t give my opinion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this service so I can’t say nothing about their service and I’m hope not need to use their service at all
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use it because I did not receive the item. Waste of money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My warranty just expired and my TV went out a month later. Don't waste your money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless to get.... most problems this does not cover
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only recommending to replace the items for a new one. But not for their employees to work on items. Their solution is to always reset to factory.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
no good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No help at all, over the phone wants more money to sign up for Extra service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
I have warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is not working Not turning on I purchased 5 year warranty I am stopping by tomorrow with my tv
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend