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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30531 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 30,531 reviews
  • Rated 5 out of 5 stars

    Mandatory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the geek squad one click or call away is very reassuring!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope I don’t need to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems expensive for the time frame of coverage. Hopefully will not need to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave five stars for the value. At $20 per year for 5 years on a 75" TV is quite reasonable. Although I haven't had anything go bad on me under an extended warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Geek Sqad for several years. Love that we can cover all of our devices. Any issues just take it in and drop it off. very quick and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED Burn-in Protection for Heavy Users=No Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only third-party Protection Plan or Warranty offered that I know of that has protection against OLED Screen Burn. This alone made it an excellent puchase for me and allowed me the peace of mind to use my TV without the fear of permanent image retention being a factor.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Good Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is three service calls before an exchange. Tech was on time and courteous. Finally after 45 days authorization for exchange was given. Authorized 50 inch as 49 was no longer made with one model drop. Still worth the money !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a needed purchase. Just in case. I love the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra protection is a plus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well i did receive the information quickly and i haven't used it yet. I needed extra coverage just in case for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra TV protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed like an excellent offer to protect and investment like this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, works great and I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sent a technician right away, technician had inspected the tv and could not repair the issue said it was a defect so recommended a refund or replacement, I had no issues with receiving a new replacement, thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relieved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great feeling knowing that I'm covered no matter what happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from everyone in the store. Happy with the outcome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took great care of me when my tvs had issues. You do have to send in for repair first which was annoying but I got two new TVs in the end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always try to get a protection plan when i buy more expensive items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank Goodness for This Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully we had a protection plan, as our less than five year old television failed. We were able to upgrade to a new TV at no cost. Best Buy provided excellent advice and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5-Year Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG tv broke and Geek Squad helped me to replace it. They were very nice and helpful. The protection plan was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U don't need it until you do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it the 2nd day I bought a new Sony TV, and month 58 of a 5 year plan on a microwave. Got my money back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value vs Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The value of geek squad protection for the amount of years it covers is great. The amount of protection that is covered also makes it worth it especially when the future is unpredictable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 5 year protection because I purchased a LG OLED tv and do alot of gaming and tv watching so I am glad to know I have added protection in case something happens.

    I would recommend this to a friend