Customer Ratings & Reviews

Protection plan looks good compare to their competitors

Got this for my tv. I had in burn in last time and wanted a peace of mind.

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

I have not used it for this purchase. However, I have used Geek Squad before. A very good service.

Depending on the cost, the extended warranties can be a life-saver. You have to weight the cost of the plan verses the cost of the product and the likelihood of failure...I almost always buy them.

Provides good service. Definitely helped me out when I was confused about my TV.

I have used these Geek Squad service agreements in the past. They stand behind their service agreements. I was able to replace a TV that did not live up to its advertisement. I was very grateful for the replacement TV. I am VERY happy that I purchased this service agreement.

Purchased this 5 year plan for my OLED Tv. Best buy is the only retailer I found that covers burn in as part of their warranty. Only warranty worth the price for OLEDs in the U.S

Money well spent. Even the best equipment can break down. Enter the Geek Squad.

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

I have no problem picking up the Geek Squad Protection when I am investing in something significant - like this new 55-inch Sony 4K Ultra HD Smart TV. In today's world, where technology becomes obsolete so quickly - having five years of protection gives me the peace of mind I will be covered in case anything goes wrong during the "life" of my TV. Because in five years, I'll probably be buying a new one anyway.

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

You can never go wrong with geek squad protection plan. My tv gave out after 3 years and I was issued a gift card with the value of the tv. Couldnt be more satisfied

I have had many warranties through many different retailers in the past, they have been a headache to deal with. Best Buy makes it super easy for any warranty repair.

Great service no problems at all. Would use again !

This is a review of the geek squad coverage and I have not had a claim to submit. It seems like a good thing to have but nothing to report.

I love my Toshiba Fire TV, with its beautiful crisp picture and great sound. It has multiple HDMIs and with having Roku/Amazon apps, I no longer need the usb sticks. Would recommend.

TVs are great i e had for 2 yrs (knocking on wood as i say this) i have had no problems with them at all. Awesome picture quality and great volume. Easy to set up to internet and even easier to set up chrome cast for family movie night.

I do not know why anyone would not get the Geek Squad Protection. They have always been extremely helpful and willing to solve any problem I have had over the years. They will replace your device with the protection plan, and I had this happen once with a camera lens. I was so glad I got the extended plan!

Although it took alot of holding of the phone & waiting in line at the store, all in all, I'd recommend this protection plan. If it weren't for the 2 year plan we purchased, I'd have to fork out at least $500 for a TV comparable to the one we had that just gave out. Instead, we received a $400 gift card to use towards a new one. I paid $150 out of pocket for the difference. Not bad at all. In fact, this time around I paid for the 5 year protection plan. It could use some streamlining as far as customer service is concerned but still worth the trouble I went through.