Customer Ratings & Reviews

There is no way I cannot get a warranty with any Best Buy electronics. I considered the warranties closures they have honored them fully. A++

Sometimes you just want that little extra protection.

This warranty is a good buy for the price and service provided. This was a smart move in terms of coverage.

Received email for setup almost immediately after purchase. For a tv I believe it is necessary just in case the tv doesn't work well

I think geek squad insurance is great knowing that if theres something wrong with the tv will come to the house to fix it instead of you taking it to the store.

I did not use the Geek Squad for my new TV. We did not mount it on the wall. It is on my dresser. Sorry I did not have a review for you.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Getting a 5 year on a TV almost guarantees you a new TV for the price you paid! It's completely worth it! I stand by Geek Squad and their commitment to quality service! Highly recommend it!

I always get bestbuy protection plans. Great value

Definitely recommend getting this with every purchase. Anything can happen. On top of that the customer service is great.

This is a great tv and I love that it has all of the Apps.

Love it live it love it love it ‘n get it and enjoy

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

The best and most complete warranty. Sou satisface

My better judgment was clouded when I purchased this plan, because immediately preceding its purchase, a TV that I bought open boxed the year prior and did not hook up until the 1 year warranty had lapsed, ended up having an HDMI input that did not function upon first use. Under normal circumstances I would assume that a new television not purchased on Black Friday or the like would easily go two years without any issues. I am close to the end of the 2 year coverage period for a television. If I do not end up using it then the plan was a bad choice, but the TV was was a good choice. If I do end up using it then the plan was a good choice, but the TV was a bad choice. Pretty standard when it comes to insurance.

Purchased for my 65" TV and New Clothes Dryer for Peace of Mind. I consider the Geek Squad Protection a necessity.

good overall i havent use it yet and hopefully i will never have to use it i hope the product is well made

the price for the protection is exceptional, You never know when you might need help.

Good tv for the price. Only issue is a few times I’ve turned the tv on and the volume doesn’t work. I have to shut down tv and wait a little while for it to work again

Only way to qualify it is to say that it is the best service ever.