Customer Ratings & Reviews

The agents were very helpful with choosing the best tv for my needs.

Great extra insurance. Great extra insurance. Great extra insurance.

We bought this warranty, and so far we have not needed it. piece of mind.

Always good to have peace of mind! The Geek squad will protect that!

Purchased the 2 yr protection program for my new tv.

Always feel safe and secure with protection plans from Geek Squad.

Agents are always professional and on point with any questions.

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

Worked good for me I ended up using it for a tv replacement

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

This is wonderful service that I always get with all my products.

Geek squad is always great to have for protecting your items

Its necesary you never know when nay needed really recommend warrenty

Love the protection plans -and the ease of getting service/replacement if my purchase breaks!!

the only negative 4 me was the base support.'legs' no spare screw if one dropped. great overall product!

Always get GSP plans to protect my purchases. Best thing you can do!

Love Geek Squad protection plans on anything we buy at BestBuy.

Love Geek Squad protection plans on anything we buy at BestBuy.

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

geek squid replace my item within an week had no problem with returning item they replaced at full value