Customer Ratings & Reviews

Excellent customer service had all the answers to all my questions made me feel confident with my precious.

The warranty is a great savior, it is just like having insurance on your appliances

Thanks Best Buy for having insurance programs, becasue some electronics fail.

I love geek squad replacement programs. I use them often when I have issues with my products I get a store credit and pick a new product is great! Recommend everyone purchase.

Good product just wrong size. Needed 24” stud space. Thankful for the I stall crew that handled the situation and went out right away to get the mount we needed.

Finally a good, decent tv for what is actuslly a good price. This is what tv prices should be so everyone can enjoy them.

I have had nothing but great experiences with Best Buy when it comes to the geek squad protection plans. I have purchased them for all my electronics and If a problem has ever arose it was taken care of quickly... just how it should be!

You cannot find better service anywhere. Always helpful, professional and willing to go the extra mile to get the job done.

This plan allows my computers and other technical devices to be fixed. A good deal if you have children with technology. Saves you money and you can csncel at anytime.

My new 5 yr geek squad plan for my new Tv is offering such a terrific money savi g warranty on my phone if broke or not working right. Who doesnt need this?

A must have for your electronics, covers most problems you would have with your items, geek squad is super helpful and easy to use

I'm not the type to just go and get protection, but after thinking about it, I'm glad I did. I had an issue and this was taken care of no questions asked. Great job Geeks.

I say it's it's a must have because you never know when your item wants to act up it can be the first week of the last day on your 5 year plan best buy will always fix it or just replace it then you get another 5 year plan on your new item again

If it breaks they'll come out and fix it or replace, id say thats worth it

So far haven't had to use it yet. But i'm quite sure I'll be happy with it. We'll see.

the Geek Squad always gives me good service when they show up. My only problem with them is that it is such a long wait for service appointments. And I get anxious waiting.

I bought this protection because I thought it was a great deal. With the advice of the salesperson it’s better to have than not have just in case I don’t understand something. These days nobody wants to take the time to read

I know that I will get service or replacement on my product with no hassle,

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Have to give local Geek Squad 5 Stars. If you get transferred to call center hang up and give Glendora Geek Squad the call. They know customer service.